aecparcel.comReviews of aecparcel.com

If I can give 0 stars to that AEC company I would ! Iv send package from OC California to Poland and not only the package which arrived in 10 !! weeks the package arrived damage and stuff missing . I send picture of the package and receipt of missing things and my claim was rejected .. I advice to all DONT USE that AEC parcel if you don’t want your stuff to be stolen from your packages . They hire criminals who will steal your stuff !! They are Terrible !!

I made and sent a simple assistive device for a paralyzed friend to Hungary. A $68 valued compressor from Amazon(Amazon actually donated $250 for helping me with this humane project) made a big deal for them and wanted to charge me a $30 process fee plus the "tariff". Anyway, I'm not paying the ransom since it's just not looking good and have bad feelings about the way this company operates. Yes, I did pay $300 for the shipping and the package most likely going to be destroyed and never will arrive to where is should. It's a shame and be careful trusting this company and the "brothers" in Poland.

I am upset to inform 2 of 3 packages shipped in March to Italy went “lost”! Lost how? Huge packages! No security cameras? No supervisors? Waited from march to june to land to Poland and from june to august to be told “sorry, here is uour $100 insurance coverage”. Switched responsibilities between AEC and couriers they chose, how can you tell me they don’t feel responsible for it? They believe that by submitting a claim and get few box off the deal/ordeal we as customers simply disappear? Instead of belonging packed with care for our loved one away from us are being stolen ooops sorry politically correct lost, in plain sight!!!!! Unfortunately the description of transparency and integrity provided by the website isn’t reflecting in my case. Highly disappointed and I lost the trust, left bitter and without answers.

AEC is not a company to trust. I sent 2 packages to Romania, and one arrived in 2 months, and the other one was "stopped at customs." This is what they told me. I was going back and forth with this company to find out what I should do to have my package released. They asked me to provide ID for the person who is supposed to receive the package, receipts, and many more. The package was moved from a warehouse in Poland to the warehouse in RO. How this package was STOPPED by Customs when the package was moved from one warehouse to another. I was asked to declare what was in the package and how much it cost. I declared a value of the package, and CUSTOMS asked me to pay a huge amount for the tax and shipping, etc. I made the payment because I did not have other option in order to have my package released. I do not believe the customs was asking me to pay because the payment was directed to AEC PayPal. I do not trust this company, and I will not send packages anymore. People are not helpful and do not return calls or messages.

An AEC van pulled up behind my house this morning where a car was waiting. The two drivers talked and went thru the delivery van picking out packages and tossing them into a box the the car driver carried to his car. They are distributing drugs or stealing select packages. I make the accusation after speaking with National, San Jose and Sacramento branches this morning. Upper management knows about these secret drops and National is a poor liar.

My 80 pound package was supposed to be delivered in 4 to 6 weeks. It took 10 weeks to arrive to Europe, and it was lost after it was released from the port. AEC refuses to take accountability. I will never ship packages with them again. Their prices are not proportional to the long wait times, and their incompetence is off the charts.

I send the box from Florida to Moscow with Cristmas gifts and expensive supliments to mom after heart attack.. She never received my box. They stop in Germany and never informed me.. I CALLED several times to Ship Point and Shipping company also and they PROMISED to text or call me back with information .but never did. Everything dissappear.

They have just lost my huge package from the US to Spain. Awful company. Never deliver by AEC Parcel