customer
Initially I was very impressed with the…
Initially I was very impressed with the communication, the website, the samples, everything. I told our rep what we think we wanted, but also asked a question. He never confirmed ANY details my address, payment method, answering the question, etc but I got an order confirmation email.. It was like pulling teeth to get any other information or an email back unless it was about payment. For this reason alone we will be back on the search for a check company.
Response from Advantage Laser ProductsOct 15, 2025
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn’t meet the high standards we aim to uphold. We regret that the follow-through fell short—especially regarding confirmation of your details and responsiveness to your questions. That’s not the experience we want for any of our customers, and we understand how frustrating that must have been. We take your comments seriously and are actively reviewing our communication process to ensure that every customer receives clear, timely, and complete information throughout their order journey. If you're open to it, we’d love the opportunity to make things right and regain your trust. Please feel free to reach out directly to John Miller in customer service so we can assist you further.


