pocketmaps.comReviews of pocketmaps.com

Response from pocketmaps.comOct 1, 2026

Hi Chris, I'm sorry for the delays and for how hard it's been to reach us. That's not okay, and I appreciate you calling it out. I've located your order and am reaching out to you directly today with a full status update and a confirmed ship date. If you'd like to reach me in the meantime, I'm at [email protected]. — Mark, Pocket Maps

Response from pocketmaps.comFeb 2, 2026

Hi Karen, Thank you for taking the time to share your experience—I’m genuinely sorry for the frustration you encountered. You’re absolutely right that the communication around samples and follow-up did not meet the standard we aim to provide. Regardless of the reason for the gap, we take full responsibility, and I understand why it led you to move on. Over the past year, we’ve made changes to how we manage inquiries, samples, and follow-ups specifically to prevent situations like this from happening again, including clearer timelines and improved message tracking across email and text. I do appreciate your note about the product quality, and I’m sorry we didn’t earn the chance to show you what a full project with us can look like. Should you decide to reestablish contact in the future, I would be delighted to personally oversee the entire process. Wishing you continued success with your new vendor, Mark Co-founder, PocketMaps

Response from pocketmaps.comAug 20, 2025

Pamela, thank you so much for your kind words and for sharing your experience. We’re thrilled to hear that the templates and examples on our site helped make the design process easier, and even more so that you felt supported throughout your project. Our goal has always been to make working with PocketMaps feel like working with a true partner, not just a vendor — so your feedback means the world to us. We’re grateful you trusted us with such an important event, and we’re glad the maps were a hit with your attendees. We look forward to working with you again in the future! With appreciation, Mark & the PocketMaps Team

Response from pocketmaps.comAug 20, 2025

Evan, thank you so much for your continued trust in PocketMaps! We’re thrilled to hear that your attendees love the maps and that our team has been able to support you along the way. It’s always a pleasure helping bring your events to life, and we look forward to being part of many more in the future. With appreciation, Mark & the PocketMaps Team

Response from pocketmaps.comFeb 25, 2025

Thanks so much, Ryan! We really appreciate your kind words and are thrilled to hear you had a great experience with us. Communication and fast delivery are top priorities, so it’s fantastic to know we met your expectations. Looking forward to working with you again!

Response from pocketmaps.comFeb 18, 2025

Hi Leroy, We take every inquiry seriously, which is why we searched our email, chat, and call records under this name and found no matching request. However, if you reached out under a different name and did not receive a timely response, that’s on us—and we take full responsibility. We strive to reply to all inquiries promptly, but we clearly fell short in this case. We don’t want anyone to have that experience, and we’re making improvements to ensure it doesn’t happen again. We’d love the opportunity to correct the situation and provide you with the service you initially sought. Please contact us directly at [email protected], and we’ll ensure that your request is given top priority. Best, Mark PocketMaps Team

Response from pocketmaps.comAug 22, 2025

Thank you so much for your kind words! We’re thrilled to hear that PocketMaps helped your brand shine at the conference. It was a pleasure working with you and your team to meet your deadline and bring your project to life. We truly appreciate your recommendation and look forward to helping you with future projects. — Mark & the PocketMaps Team

Response from pocketmaps.comAug 22, 2025

Thank you, Mylee! We’re so glad to hear the maps turned out great and that the process was smooth for you. It was a pleasure working together and helping bring your project to life. We truly appreciate your kind words and look forward to supporting you again! — Mark & the PocketMaps Team