Shekhar
Their support is terrible.
The tickets are answered very late and they request you to not send them any reminder messages even if it is just a message per week on tickets pending for almost a month!
Response from Advin ServersMar 2, 2023
Hello, The reason that we ask that you do not open more tickets is because it ends up clogging our ticket system, therefore further delaying our responses. If we told you to not send any more requests, it is likely that we are already aware of the problem/issue and have been working to resolve it. We have requested information from TrustPilot but it appears that you have not responded to it, so we are not sure what exactly happened in this case. We would like to do our best to investigate what happened and see what the specific request was about. If you can provide us with information, it could help us understand what went wrong. Thank you!