AdvantageReviews of advantage.com

I recently rented a car from Advantage Rental Car and had a very disappointing experience. They charged me extra for insurance without informing me beforehand. After I returned home, I noticed two additional charges on my credit card. The car’s exterior was dirty when I picked it up, which was quite off-putting. I tried to contact their customer service regarding the extra charges, but received no response or assistance. PLEASE, don’t rent from this company.

*Terrible Experience – Hidden Charges!** I recently rented a car, expecting to pay $150 as per my booking. To my shock, I was charged $400 upon returning the car! There were no clear explanations for this price hike, and customer service was completely unhelpful when I tried to resolve the issue. It feels like a scam with hidden fees and charges that were never disclosed upfront. I strongly advise anyone considering renting from this company to steer clear. It's simply not worth the stress and unexpected costs

I booked a Honda Civic in Advantage Scarborough Ontario for 2 weeks from July 25 to August 3. When I arrived the car office, there was only 1 guy and he was very busy at doing everything : car cleaning, reception, phone picking, and lot of things. I had to wait long until he was available to serve me. He asked if I wanted to upgrade to more expensive car. I said no need. Then he said the Civic was driven by other people because I arrived late. He offered me Hyundai ELANTRA which I was fine. He asked many questions including whether I am first time to rent car. I said Yes. Immediately he said I need to pay additional CAD100 for top up the license recovery, and the deductible liability of insurance increase from CAD1000 to CAD2500. I told him that I have driving experience for 20 years though this was my first time to rent car due to maintenance of my own car, but he said it was company policy and mentioned in the contract. I was in rush to go so no choice but accepted. When I reviewed the contract afterwards, there was nothing mentioned about this. The guy increased the charges / insurance liability as he liked. Even though it was a policy, it should be mentioned clearly on the website when I made the booking so that I could decide whether to choose the company or not. Also the car they provided were old with bad smell. I need to turn on the AC immediately after got in the car to keep the air ventilation. This car rental company was not honest and unfair to their customers. Due to lack of manpower, the service was not good. I DO NOT recommend it to other drivers who want to book a car!

Stay far away as possible from this company I booked online A car with top cover and full insurance when I got to my destination to pick up the car. They wanted an extra €350. They told me I only had Limited basic Insurance cover and that I would be liable for any, Break downs, and that I would have to fix it and pay for the mechanical myself and not to contacted them till the rental agreement had finished. I have never heard of anything like this before in my life. I had booked the car online through Economy car rentals that I paid the deposit I have emailed back-and-forth with economy car rentals and they do not wish to return my deposit

Great service and great staff.

After utilizing this company several times it seems my good experience had run out. Only twice was I ever given the same set of "rules" regarding my rental. I say that because 2 out of 4 experiences were actually decent. They accepted my insurance and my credit card insurance and didn't hassle me about buying more that I didn't legally need. However, my last time going there I had to walk out. I had a car rental scheduled for 3 weeks. That price was good. However, when I got there the only person working was stubborn and obstinate. I say that because despite my rental history, he played dumb as in he had no idea how I wasn't charged more previously. I brought the same paperwork I'd brought every time and now suddenly he had no idea how the last two times I'd rented there they were able to release the car to me with what I'd brought. Keep in mind this would have been the 7th time I rented. Now all of the sudden I could only use one form of insurance, he couldn't use my personal and the credit card insurance. His own system seemed to be so confusing he couldn't figure out how they'd done it before. The price he wanted to charge for insurance was higher than when I did pay their insurance before as well. Somehow managed to take a $400 rental and get the price to nearly $1000. Ridiculous. When I saw another guy who had previously helped me the time before, he took played dumb. Well I don't know either. What does that mean when he was the one that checked me out last time??? Lol then proceeded to tell me he didn't even know how I rented a car beyond 12 days as that was their limit. Clearly a lie. I'll never return there or recommend this place to anyone. Every time I've gone I've seen people arguing with the person behind the counter about something. Now I too have been that person. I guess my good fortune with this company ran out. Save your time and your money and go elsewhere.

I rented a car at Orlando airport for May 23-May 26 using Expedia. Expedia quoted a total of $113.61 to be paid on car pick up. When I arrived at the rental facility, the agent (named Ali) told me that my rental charge will be over $200. It included various options, such as liability insurance, comprehensive coverage, toll package, etc. After extensive discussion and providing the agent my personal auto insurance for coverage, he stated the lowest rental charges he can come up with were $139.59. In the absence of a paper contract, there was no easy way for me to see how he came up with this amount. When I returned the car, I saw that, despite my refusing any insurance, he included PARTIAL DAMAGE WAIVER coverage in my charges. I called Advantage Rental Car company. I was told it was too late and they will not refund the difference. In short, I suggest that beware of the Advantage Rental Car company unless you want to pay for spurious charges.

You quoted use approximately $200.00 for a weekly rental and when we go to check put and leave, its $424.00. Talk about some deceitful conduct. Never again. Scam central