Advanced Truck PartsReviews of advancedtruckparts.com

Response from Advanced Truck PartsFeb 23, 2026

We sincerely apologize for this experience. If you placed your order on Thursday and paid extra to have it delivered by Saturday, the part absolutely should have shipped in time to meet that commitment. Seeing that it hadn’t even shipped by Saturday is understandably frustrating — especially when you selected expedited delivery for a reason. When customers order semi-truck and heavy-duty truck parts with upgraded shipping, it’s often because downtime is critical. We should meet those expectations and communicate immediately if there is any issue that could impact the timeline. We would appreciate the opportunity to review your order and determine why it did not ship as promised. Please contact us directly with your order number so we can investigate and work toward a proper resolution. We regret the inconvenience this caused and appreciate your feedback — it helps us improve our shipping and communication processes at Advanced Truck Parts.

Response from Advanced Truck PartsFeb 23, 2026

We sincerely apologize for this experience — that is not acceptable. Waiting two weeks without receiving your parts, making multiple phone calls, and then still not having clarity on where the shipment went is understandably frustrating. When you were told a replacement would be sent overnight and that also didn’t arrive, that only adds to the concern. When customers order semi-truck and heavy-duty truck parts, especially time-sensitive components, we know delays can directly impact operations and revenue. Not having accurate tracking or clear answers is not the level of service we aim to provide at Advanced Truck Parts. We would like to urgently review your order, both the original shipment and the overnight replacement, including carrier tracking and internal processing. Please contact us directly with your order number so we can escalate this immediately and provide a clear resolution. We truly regret the inconvenience this has caused and appreciate the opportunity to make it right.

Response from Advanced Truck PartsFeb 23, 2026

We’re very sorry to read this and understand how upsetting this situation must be — especially if it resulted in additional mechanic costs. If you ordered a new fuel injector pump for Ford and believe you received a used or non-working unit instead, that is a serious concern. At Advanced Truck Parts, we clearly label whether a component is new, OEM, remanufactured, or used. Supplying the incorrect condition or a defective diesel fuel system component is not something we take lightly. Fuel injection pumps are critical parts, and we understand that installing a faulty unit can lead to significant downtime and labor expenses. That’s exactly why accuracy and quality control on semi-truck and diesel truck parts are so important to us. We would strongly encourage you to contact us directly with your order number, photos of the unit received, and any diagnostic documentation from your mechanic. We want to review this immediately, verify the part condition and batch information, and determine the appropriate resolution. We take accusations of misrepresentation seriously and are committed to investigating this thoroughly. Our goal is to provide reliable heavy-duty and diesel engine parts, and we appreciate the opportunity to look into this situation properly.

Response from Advanced Truck PartsFeb 23, 2026

We take comments like this very seriously and are genuinely concerned to read your experience. Advanced Truck Parts is a legitimate U.S.-based supplier of semi-truck and heavy-duty truck parts, and we work hard to provide accurate listings, secure transactions, and reliable service. We would never intentionally mislead or scam a customer. If something went wrong with your order, billing, shipping, or product condition, we absolutely want the opportunity to review it and address it directly. Situations involving delays, incorrect parts, or miscommunication can happen, but they should always be handled professionally and resolved appropriately. Please contact us directly with your order number and details of the issue so we can investigate thoroughly. If there has been any mistake or misunderstanding, we want to work toward a fair resolution. We understand strong reactions come from frustrating experiences, and we are committed to addressing legitimate concerns and improving wherever needed.

Response from Advanced Truck PartsFeb 23, 2026

We’re very sorry to hear about this experience and understand how frustrating it must have been. From what you’ve described — the delayed shipment, the incorrect part number despite providing the VIN, and then being quoted a significantly higher price — we can see why this felt like a waste of your time. When ordering semi-truck and heavy-duty truck parts, accuracy and clear communication are absolutely critical, especially when you’ve already provided the part number and VIN for verification. If the part did not ship when originally promised and only went out after you followed up, that’s not the level of service we aim to provide. Additionally, if there was confusion regarding the correct application or pricing after verification, that’s something we take seriously and would want to review internally. We understand you ultimately sourced the part elsewhere, and we regret that we lost the opportunity to earn your business on this order. Your feedback highlights areas where we need to improve — particularly around part verification, shipping communication, and pricing clarity on commercial and diesel truck parts. If you’re willing, we would appreciate the opportunity to review the order details and see exactly where the breakdown occurred. We value your feedback and hope we can improve from it.

Response from Advanced Truck PartsFeb 23, 2026

We sincerely apologize for this experience. If you paid for two-day shipping and the order did not ship until the day it was supposed to arrive, we completely understand your frustration. When customers select expedited shipping for semi-truck and heavy-duty truck parts, it’s usually because downtime is critical — and we should meet that expectation. We’re also sorry to hear that you felt no effort was made to address the delay or offer a resolution. That’s not the level of service we aim to provide at Advanced Truck Parts. Shipping timelines can occasionally be affected by processing or carrier delays, but when expedited service is purchased, communication and accountability are extremely important. We would appreciate the opportunity to review your order details and determine exactly what happened. Please contact us directly with your order number so we can investigate and see what can be done to resolve this properly. We value your feedback and are committed to improving both our shipping processes and customer service experience.

Response from Advanced Truck PartsFeb 23, 2026

We are truly sorry to read this and completely understand why you’re upset — especially after paying for Next Day Air to get your truck back together. Receiving a shipment that is damaged, missing parts, and then not receiving the follow-up shipment as promised is not acceptable. We also take concerns about communication — including being told parts would arrive Saturday and they did not — very seriously. That is not the level of service we expect from our team. When it comes to semi-truck and heavy-duty truck parts, we understand that delays directly impact your business, downtime, and revenue. If there was damage in transit, we should have moved quickly to correct it and clearly communicated realistic delivery timelines. We would like the opportunity to immediately review this situation, including the shipping method, tracking details, and internal communication. Please contact us directly with your order number so we can escalate this and work toward a resolution as quickly as possible. We value every customer at Advanced Truck Parts, and we sincerely apologize for the experience you’ve described. We hope to have the chance to correct this and restore your confidence.

Response from Advanced Truck PartsFeb 23, 2026

We’re very sorry to hear that your package hasn’t arrived and that you’ve had difficulty reaching us. We understand how frustrating that is — especially when you’re waiting on important semi-truck or diesel truck parts. If a shipment is delayed or appears lost in transit, we want to step in quickly and work directly with the carrier to track it down or file a claim if necessary. Not being able to get someone on the phone only adds to the frustration, and we apologize for that experience. Please email us your order number (or resend it if you’ve already reached out) and reference this review so we can prioritize your case immediately. We will investigate the shipment status and provide a clear update as soon as possible. At Advanced Truck Parts, we aim to provide reliable commercial and heavy-duty truck parts with dependable communication. We appreciate you bringing this to our attention and look forward to resolving it for you quickly.