Advanced Truck PartsReviews of advancedtruckparts.com

Response from Advanced Truck PartsFeb 23, 2026

We’re sorry to hear the parts are being returned due to defects. That’s certainly not the experience we want for our customers. When it comes to semi-truck and heavy-duty truck parts, reliability is critical, and defective components can cause downtime and added frustration. Once the parts are received back at our facility, our team will inspect them promptly and move forward according to the return or warranty process. If you have tracking information or need confirmation of the return status, please feel free to contact us with your order number so we can monitor it closely. We appreciate you bringing this to our attention and the opportunity to address the issue.

Response from Advanced Truck PartsFeb 23, 2026

We take allegations like this very seriously and are concerned by what you’ve described. Pricing can vary between platforms (such as eBay and direct website sales) due to marketplace fees, listing structures, promotions, or bundled costs. However, you should never feel misled about what you were charged. If there is a discrepancy between what you paid and what appeared on a packing slip, we absolutely want to review that immediately. Additionally, being sent the wrong part on top of a pricing concern only adds to the frustration, and we understand why that would leave a negative impression. Advanced Truck Parts is not in the business of misleading customers. We supply semi-truck and heavy-duty truck parts across multiple sales channels, and transparency and accuracy are important to us. If an incorrect part was shipped or if documentation caused confusion, we want the opportunity to investigate and correct it. Please contact us directly with your order number and a copy/photo of the packing slip so we can review the pricing and fulfillment details thoroughly. We are committed to resolving legitimate issues professionally. We appreciate the opportunity to look into this and address your concerns properly.

Response from Advanced Truck PartsFeb 23, 2026

We sincerely apologize for this experience. A long delivery delay combined with a shipment going to the wrong address is extremely frustrating — especially if no one reached out to proactively notify you. That’s not the level of service we aim to provide at Advanced Truck Parts. When customers order semi-truck and heavy-duty truck parts, timely and accurate delivery is critical. If there was an addressing error or carrier issue, we should have communicated clearly and worked quickly to correct it. We would appreciate the opportunity to review your order and tracking details to determine what happened and how we can resolve it. Please contact us directly with your order number so we can investigate and assist further. Your feedback is important to us, and we are committed to improving both our shipping accuracy and communication processes.

Response from Advanced Truck PartsFeb 23, 2026

We sincerely apologize for this experience. What you’ve described is extremely frustrating — especially when dealing with a critical component like a CPC. Receiving a used CPC with a note indicating it was previously marked “bad” is very concerning. That should never happen. Then receiving a second unit that also did not function properly only compounds the issue. We understand how costly and stressful this becomes when a truck is down and you’ve paid for overnight shipping to get back on the road quickly. We’re also sorry to hear that reaching someone by phone was difficult. When customers are ordering semi-truck and heavy-duty electronic modules, responsiveness is essential. Communication should never be a barrier during a time-sensitive repair. While we understand you ultimately sourced a new CPC elsewhere and resolved the issue, we would still like the opportunity to review your order history and investigate how those units were shipped out. That is not representative of the standards we aim to uphold at Advanced Truck Parts. If you’re willing, please contact us directly with your order number so we can look into this further. We take quality control and customer service concerns seriously and appreciate you bringing this to our attention.

Response from Advanced Truck PartsFeb 23, 2026

We’re very sorry to hear about your experience and understand how upsetting that must be — especially involving a $1,600 part. We never want a customer to feel ignored, particularly after taking the time to send an email explaining the situation. A lack of response is not the level of communication we aim to provide at Advanced Truck Parts. Certain electronic or special-order semi-truck and diesel truck parts may have manufacturer return restrictions, which can limit eligibility even within standard return windows. However, that should always be clearly explained — not left unanswered. We would truly appreciate the opportunity to review your order and the email correspondence to understand what happened and ensure the situation was handled correctly. Please contact us directly with your order number so we can escalate this and provide clarity. Your feedback is important, and we are committed to improving both our return process and customer communication for all commercial and heavy-duty truck parts orders.

Response from Advanced Truck PartsFeb 23, 2026

We’re sorry to hear about your experience and understand how frustrating that must have been. Our return policy does allow returns within 30 days in certain situations, typically with a restocking fee. However, some electronic and programmed semi-truck or diesel components have stricter return guidelines due to manufacturer policies, anti-tampering regulations, or the inability to resell them once they leave our facility — even if they were not opened. That said, we never want a customer to feel that their request was immediately dismissed without explanation. If the reasoning was not clearly communicated, we apologize for that. We would welcome the opportunity to review your specific order and confirm whether it qualifies under our stated return policy. Please contact us directly with your order number so we can take another look. We appreciate your feedback and are always working to improve transparency and communication regarding commercial and heavy-duty truck parts returns.

Response from Advanced Truck PartsFeb 23, 2026

We sincerely apologize for the inconvenience you’re experiencing. If you were sent a different part number and it did not fit your vehicle, that’s understandably frustrating — especially when you’ve been waiting several days for a return call. When it comes to semi-truck and heavy-duty truck parts, fitment accuracy is critical, and delays in resolving issues only add to the disruption. You should not have to wait four days for assistance with returning an incorrect part. That is not the level of responsiveness we aim to provide at Advanced Truck Parts. Please reach out to us directly with your order number (or resend your information and reference this review), and we will prioritize reviewing the part number discrepancy and getting the return process moving as quickly as possible. We appreciate you bringing this to our attention and look forward to resolving it promptly.

Response from Advanced Truck PartsFeb 23, 2026

We take accusations like this extremely seriously. Advanced Truck Parts does not sell counterfeit products. We clearly identify whether a part is OEM new, remanufactured (RX), aftermarket, or used, and we source our inventory through established suppliers. Selling fake OEM components is not something we would ever knowingly do. If you received a part that you believe is not genuine or was misrepresented, we want to investigate that immediately. In situations involving semi-truck and diesel engine parts, part numbers, packaging, and manufacturer markings can sometimes cause confusion — but we are more than willing to review photos, documentation, and supplier records to verify authenticity. Please contact us directly with your order number and any evidence supporting your concern so we can conduct a full review. If there has been any mistake, we will address it appropriately. We understand how strongly you feel, and we are committed to resolving legitimate issues professionally and transparently.