Alex E.
new management reached out to resolve issue fairly
Had to call 3-4 times after waiting for days with same day shipping just to find out part was back ordered. No contact was tried to be made with me about the situation. Updated - 2026 new management has made an effort to resolve any discomfort made by my previous experience, much more lengths than I’ve seen any other company ever go so I will give it another go around.
Response from Advanced Truck PartsFeb 23, 2026
We sincerely apologize for this experience. If you selected same-day shipping and then had to call multiple times over several days just to find out the part was backordered — and no one proactively contacted you — that is understandably frustrating. You should never have to chase us down for basic order status information. When customers order semi-truck and heavy-duty truck parts, especially with expedited shipping, it’s often because downtime is critical. If an item is backordered, we should communicate that immediately and provide clear options. At Advanced Truck Parts, we aim to provide accurate inventory visibility and proactive updates on all commercial and diesel truck parts orders. We regret that we fell short in your case. If this is still unresolved, please contact us directly with your order number so we can review what happened and make it right. We truly appreciate the feedback — it helps us improve our processes and communication.