Advanced Truck PartsReviews of advancedtruckparts.com

Response from Advanced Truck PartsFeb 24, 2026

We’re very sorry to hear about the situation with the CECU module and understand how frustrating this must be — especially when your truck is down. If you purchased module Q21-1076-2-100 and the Kenworth dealership confirmed the unit you received is actually Q21-1075-2-100, that’s a serious part number discrepancy. With electronic control modules like CECUs, even a small variation in the suffix can prevent programming and proper operation. We also apologize if you’ve had difficulty getting a clear resolution after contacting us multiple times. When it comes to semi-truck electronic control modules and heavy-duty truck parts, accurate part numbers and quick resolution are critical to getting you back on the road. Please contact us directly with your order number and, if possible, provide a photo of the module label and any documentation from the Kenworth dealership confirming the mismatch. We want to review this immediately and work toward getting you the correct module as quickly as possible. We understand downtime costs money, and we appreciate the opportunity to resolve this properly.

Response from Advanced Truck PartsFeb 24, 2026

We’re very sorry to read this and understand how serious the impact was for you. If you paid for overnight shipping and the part was not sent until after you had to call back, that is not acceptable — especially when it resulted in lost work. We fully understand that when ordering semi-truck and heavy-duty truck parts, delays can directly affect income, customers, and schedules. Losing a week of work is significant, and we don’t take that lightly. Expedited shipping is chosen for a reason, and we should have met that commitment or proactively communicated if there was an issue. We would appreciate the opportunity to review your order timeline, shipping method, and processing notes to understand exactly what happened. Please contact us directly with your order number so we can investigate further. We sincerely regret the frustration and the financial impact this caused.

Response from Advanced Truck PartsFeb 23, 2026

We’re very sorry to hear about this concern. If you were told by a salesperson that the turbocharger was new and you received a rebuilt or remanufactured unit instead — without being clearly notified — that is understandably frustrating. The distinction between new OEM and rebuilt turbochargers is extremely important, especially for diesel and heavy-duty truck applications. At Advanced Truck Parts, product condition (new, OEM, remanufactured, or used) should always be clearly identified on the invoice and in the listing. If there was any miscommunication or fulfillment error, we take that seriously and want to review it immediately. Please contact us directly with your order number and any documentation showing how the unit was represented at the time of sale. We will review the listing, invoice, and internal notes to determine what occurred and work toward a resolution. We appreciate you bringing this to our attention and hope to address it properly.

Response from Advanced Truck PartsFeb 23, 2026

We’re very sorry to hear about this experience and appreciate you bringing these details to our attention. The machining issues you described — heli-coils installed incorrectly and fuel rail mounting surfaces out of spec — are serious concerns. Components like rocker assemblies and related engine parts must meet precise tolerances, especially for diesel and heavy-duty truck applications. What you’re describing is not acceptable. We’re also sorry the packaging arrived in poor condition. While carriers can sometimes cause transit damage, packaging should be sufficient to protect precision semi-truck and engine components during shipment. We would like the opportunity to review this immediately. Please contact us directly with your order number and, if possible, photos of the machining issues and packaging condition. This will allow us to escalate the matter to our quality control team and supplier for investigation. We take product quality seriously at Advanced Truck Parts, and we appreciate the chance to address this properly.

Response from Advanced Truck PartsFeb 23, 2026

We’re very sorry to hear about this experience — especially the lack of communication. Not receiving responses to emails, discovering a listed email address is not active, and having a part re-shipped after you had already requested a refund would understandably be very frustrating. If the carrier returned the shipment to us and you had already notified us that you no longer needed the part due to delays, that situation should have been reviewed before the item was sent back out. Clear communication is critical when handling semi-truck and heavy-duty truck parts, particularly when shipping issues cause downtime and force you to purchase elsewhere. We also take seriously your comment regarding the email address listed on our packaging. If there is an outdated or inactive contact listed, that needs to be corrected immediately. We would like the opportunity to review this case in full — including the carrier return, re-shipment decision, and your refund request. Please contact us directly with your order number and reference this review so we can escalate it and provide a clear resolution. We sincerely apologize for the frustration this has caused and appreciate you bringing it to our attention.

Response from Advanced Truck PartsFeb 23, 2026

We sincerely apologize for this experience. Trying for 10 days to return a transmission and not receiving returned calls or emails is understandably frustrating. A component like a transmission is a major purchase, and you deserve clear communication and a straightforward return process. At Advanced Truck Parts, we know that large semi-truck and heavy-duty drivetrain components require prompt coordination, whether it’s for return authorization, freight arrangements, or warranty review. You should not feel like you’re getting the runaround. Please contact us directly with your order number and reference this review so we can escalate your case immediately. We want to review the return request, confirm eligibility, and provide a clear next step without further delay. We appreciate you bringing this to our attention and apologize again for the lack of response.

Response from Advanced Truck PartsFeb 23, 2026

We’re truly sorry to see that this was your experience. When a customer feels like saying “Never Again,” we know something didn’t go the way it should have. That’s not the standard we aim for at Advanced Truck Parts. Whether it involved shipping, part fitment, communication, or returns on semi-truck and heavy-duty truck parts, we would genuinely like to understand what happened. If you’re willing, please reach out to us directly with your order number so we can review the situation and see if there’s anything we can do to make it right. We appreciate the feedback, even when it’s tough to hear.

Response from Advanced Truck PartsFeb 23, 2026

We’re very sorry to hear about this experience. Waiting nearly three weeks for a replacement part — especially after receiving a defective one — is understandably frustrating. On top of that, slow email responses and not being given a clear timeline for when the replacement would arrive is not the level of communication we aim to provide at Advanced Truck Parts. When it comes to semi-truck and heavy-duty truck parts, delays can directly impact your business and vehicle downtime. We should have communicated more clearly and proactively throughout the replacement process. We would appreciate the opportunity to review your order and the communication timeline to understand where the breakdown occurred and ensure improvements are made. If you’re willing, please contact us directly with your order number so we can look into this further. Your feedback is important, and we sincerely regret the frustration this caused.