Advanced Truck PartsReviews of advancedtruckparts.com

Response from Advanced Truck PartsFeb 23, 2026

Hola, Gracias por tomarse el tiempo para compartir su experiencia. Lamentamos sinceramente los inconvenientes que está enfrentando con el envío de su refacción. Nos alegra saber que la experiencia en nuestra página web y la atención de nuestro equipo de ventas fueron positivas. Sin embargo, entendemos completamente lo frustrante que es tener una unidad detenida debido a un problema con la paquetería, especialmente cuando se trata de refacciones para camiones y partes para camiones diésel que son críticas para su operación. En Advanced Truck Parts, trabajamos con transportistas externos para el envío de nuestras partes para camiones pesados, y aunque hacemos todo lo posible por proporcionar la información correcta y el seguimiento oportuno, en ocasiones pueden surgir situaciones inesperadas con la paquetería. Lamentamos si no recibió los detalles necesarios para tomar precauciones antes de la llegada del envío. Nos gustaría ayudarle a resolver esta situación lo antes posible. Por favor, contáctenos directamente con su número de orden para que podamos revisar el estatus del envío, comunicarnos con la paquetería y brindarle una solución. Apreciamos su comentario, ya que nos ayuda a mejorar nuestros procesos. Esperamos poder resolver este inconveniente y recuperar su confianza en Advanced Truck Parts.

Response from Advanced Truck PartsFeb 24, 2026

We’re very sorry to read about your experience and understand how serious this situation is — especially when you were trying to get your customer’s unit back up and running. If you purchased a new turbocharger and received a refurbished unit instead, that is a significant concern. The condition of a turbo — whether new OEM or remanufactured — should always be clearly represented and fulfilled correctly. We take that very seriously. We also understand how frustrating it is to install a turbo and immediately experience VGT (Variable Geometry Turbo) issues, particularly after providing documentation that the unit was faulty from the start. Warranty situations involving diesel and heavy-duty truck turbochargers should be handled with clear communication and a fair review process. If you felt unsupported during that process, we sincerely apologize. We would appreciate the opportunity to review your order, the product listing, and the warranty documentation you submitted. Please contact us directly with your order number so we can escalate this internally and ensure a thorough review. We regret the frustration this caused and the impact it had on your customer relationship.

Response from Advanced Truck PartsFeb 24, 2026

We’re truly sorry to hear about your experience. If you paid for express shipping and the item was never sent, that is unacceptable. On top of that, not being able to reach someone by phone and not receiving a promised call back from a manager only adds to the frustration. That’s not the level of service we aim to provide at Advanced Truck Parts. When customers order semi-truck and heavy-duty truck parts with expedited shipping, it’s usually because timing is critical. We should either meet that commitment or communicate immediately if there is an issue. We would appreciate the opportunity to review your order and refund request in detail. Please contact us directly with your order number so we can investigate what happened and ensure this is addressed properly. We sincerely apologize for the inconvenience and the lack of follow-up you experienced.

Response from Advanced Truck PartsFeb 24, 2026

Hola, Lamentamos mucho que haya recibido la parte incorrecta. Entendemos que cuando se trata de refacciones para camiones y partes para camiones diésel, recibir el número de parte equivocado puede causar retrasos y afectar su trabajo. Esa no es la experiencia que queremos que tenga con Advanced Truck Parts. Por favor contáctenos directamente con su número de orden y, si es posible, una foto de la etiqueta de la parte que recibió. Queremos revisar el error de inmediato y coordinar el envío de la pieza correcta o el proceso de devolución lo antes posible. Agradecemos que nos haya informado y esperamos poder resolver esta situación rápidamente.

Response from Advanced Truck PartsFeb 24, 2026

We’re very sorry for the confusion and frustration this caused. Delivery notifications are typically triggered automatically based on carrier tracking updates. If you received a “delivered” notification before your mail had even run — and tracking didn’t yet show arrival at your local post office in Pandora — we completely understand why that would send you searching and thinking it may have been misdelivered. That’s not the experience we want for our customers. When ordering semi-truck or heavy-duty truck parts, you should be able to rely on accurate shipping updates without second-guessing where your package is. We would recommend continuing to monitor the carrier tracking directly, as sometimes scans can be delayed or prematurely updated. That said, we’re happy to review the tracking details on our end as well. Please reach out with your order number so we can look into it and, if needed, contact the carrier for clarification. We apologize again for the unnecessary stress this caused and appreciate you bringing it to our attention.

Response from Advanced Truck PartsFeb 24, 2026

We’re sorry to hear that your shipping experience was disappointing. We understand how important fast and reliable delivery is — especially when ordering semi-truck and heavy-duty truck parts that may be needed urgently. Delays or transit issues can be incredibly frustrating, and that’s not the experience we want our customers to have. If you’re still waiting on an order or experienced a specific delivery problem, please contact us directly with your order number so we can review the shipment details and see what happened. We appreciate your feedback and are continuously working to improve our shipping processes and carrier performance.

Response from Advanced Truck PartsFeb 24, 2026

We’re sorry to hear your part still hasn’t arrived. We understand how frustrating shipping delays can be — especially when you’re waiting on important semi-truck or heavy-duty truck parts. While USPS is a third-party carrier and transit times can sometimes vary, that doesn’t change the fact that you need clear answers and your part delivered promptly. We’d like to review the tracking details and see what’s happening with the shipment. Please contact us directly with your order number so we can check the tracking status and, if necessary, open an inquiry with USPS to move this forward. We appreciate your patience and the opportunity to look into this for you.

Response from Advanced Truck PartsFeb 24, 2026

We’re very sorry to hear about this experience. If you purchased a new turbocharger and received an overhauled or remanufactured unit — especially more than once — that is understandably frustrating. The difference between new OEM and rebuilt turbo units is significant, particularly for diesel and heavy-duty truck applications where reliability is critical. At Advanced Truck Parts, product condition should always be clearly represented and matched correctly during fulfillment. If the wrong unit type was shipped, we take that seriously and would want to review both the listing and the warehouse fulfillment process immediately. Please contact us directly with your order number and any photos or documentation showing the unit received. We would like the opportunity to investigate and work toward a proper resolution. We appreciate you bringing this to our attention and regret the inconvenience this has caused.