Advanced BionutritionalsReviews of advancedbionutritionals.com

Response from Advanced BionutritionalsFeb 13, 2024

Dear Bill, Thank you for reaching out regarding your order of Perfect Amino Powder. Although the issue has been resolved through another channel, we wanted to formally follow up with you on this post as well. We pride ourselves on offering quality service and products and we are sorry to hear that your most recent experience did not meet those standards. Our records indicate that our team has issued a resend order at no charge to you for the impacted items. Please note storage and humidity may cause the product to lump occasionally. Shaking the product prior to use may help the powder to settle. Additionally, we would like to extend a 20% discount that may be applied to your next order for the inconvenience. To take advantage of this offer please reference your original order number. The discount will be noted there. If you have any further questions or concerns, please don't hesitate to reach out to us directly. Our team is available at 800-613-5721 , Monday-Friday, 8am-8:45 EST to assist you. Your satisfaction is of the utmost importance to us, and we're here to ensure that your experience with Advanced Bionutritionals remains positive and satisfactory. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsNov 27, 2023

Dear Stephen, Thank you for contacting Advanced Bionutritionals and sharing the details of your recent experience. We sincerely apologize for any inconvenience this may have caused and would love the opportunity to make this right. If possible, can you please provide more information regarding the offer code you were attempting to use and its origin? We will be happy to review and offer an accommodation for the inconvenience. We hope to hear back from you soon. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsNov 27, 2023

Dear Ingrid, Thank you for contacting Advanced Bionutritionals and sharing the details of your recent experience. We pride ourselves on offering exceptional customer service and we are sorry to hear that your recent experience was less than satisfactory. Our top priority is the security of our customers. Orders are flagged automatically for review based on certain activities or patterns that may deviate from your usual account behavior. This process is in place as a precautionary measure to ensure the safety of our customers accounts. However, it is never our intent to cause frustration to our loyal customers and we are always willing to take a deeper dive into your account to determine what caused the flag and whether or not we can lift it. We would love the opportunity to make this right. Please provide more information in order for us to locate your customer profile. You may post a previous order number here or email us at [email protected] and subject your email Trust Pilot follow up. A member of management will respond with any additional findings and next steps. Thank you for your patience and again, we truly apologize for the inconvenience. We look forward to hearing from you soon. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsFeb 13, 2024

Dear Charles, Thank you for contacting us regarding your order. We pride ourselves on offering exceptional customer service and making your online shopping experience a pleasant one. Our team attempts to keep you informed every step of the way from purchase to delivery and we are sorry to hear that we missed the opportunity to do so. We have reviewed your account and email records. The team confirmed that the order confirmation was sent the same day the order was placed on 06/17/2023 and the shipping confirmation was sent the following day. Both notifications show as delivered successfully. However, we have noticed occasionally with our Gmail account users that the notifications may go to Spam or are filed based on your folder settings and view preferences. We sincerely apologize for any inconvenience this may have caused. If you happen to consider us again in the future, our team will be happy to ensure that your confirmation is received successfully and that you have all the necessary information to follow your order. Again, we sincerely apologize for any inconvenience this may have caused. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsFeb 13, 2024

Dear Mitchell, Thank you for contacting Advanced Bionutritionals and sharing the details of your recent experience. We are reaching out to address the discrepancy in the quantity charged for your recent purchase. Upon review, our team confirmed that you accepted a post checkout offer to receive 2 additional units at a discounted price. These post checkout offers are extended to all of our customers after the initial order is completed. Customers always have the option to accept or decline the offer. Please accept our sincerest apologies for any confusion or inconvenience this may have caused you. As a one-time accommodation, we have issued a refund to your account for the 2 additional items linked to the offer. Please allow 3-5 business days for the refund to be issued back to your original method of payment in the amount of $90.21. For your convenience, we also offer a 90-day money back guarantee and hassle-free returns. We just wanted to make you aware that the option is available to you and all of our customers. We hope you find this resolution satisfactory. If you have any additional questions or concerns, please reach out to us at 800-613-5721. Our team is available Monday-Friday 8am-8:45pm EST. Best Regards, Advanced Bionutritionals