Advanced BionutritionalsReviews of advancedbionutritionals.com

I'm SO SAD. I recently ordered a six-bottle Advanced Amino Acid Formula from Advanced Bionutritionals. Excited to take the once-great product, I opened a bottle and almost vomited from the EXTREMELY STRONG AMMONIA SMELL. Being an optimist, I though it was a fluke bottle and attempted to open a second container. The stench was worse, disgusting. Not wanting to give up on the company, I called AB Customer Service (800-791-3395) to report a bad batch. When I spoke with the agent about the situation, she stated "oh we're aware of that." I asked for a shipping label to send the tainted products back, and was told "that's on the customer." Needless to say, I'm sad for the once great company. Hopefully, I'll get a refund when they get to it. I recommend that all the Advanced Amino Acid Formula bottles from Advanced Bionutritionals be recalled immediately. I'm still nauseated.

I'm glad to see that there are others who have had issues with this company. I have had issues with them, as well, that are almost surreal. I ordered 3 bottles of Advanced Bionutritionals on May 21, 2024 for a total of $115.40 (including taxes and fees} on their website. As I was about to complete the order, a screen popped up offering an additional 6 bottles for $171.09 (again including taxes and fees}, I may be older, (hence my search for memory solutions), but the offer gave the impression that the total package of 9 bottles would be $171.09. I placed the order. About an hour later, I checked my bank's website to see if the transaction had been completed, only to discover that I had been charged for 2 transactions- one for $115.40 and one for $171.09, totaling $286.49 withdrawn from my bank account. Fearing a scam, I called Advanced Bionutritionals customer service and spoke to a young lady. Under the company's return policy, I would have 30 days to return the product for a full refund. I asked if she could just cancel the order, and she explained that it had already gone out. She instructed me to wait until my "orders" arrived, write "Return To Sender" on the outside and return it by postal service. Instead, I went ahead and paid $10.80 for shipping to the address on the label just to make sure I would have a tracking number for the shipment. A few days later, after hearing nothing from Advanced Bionutritionals, I contacted them for an update. I had the displeasure of speaking with Mike, who asked where I returned to order. I explained it was sent to Advanced Bionutritionals in Wind Gap, PA, exactly how it was printed on the shipping label. Mike said they do not have a facility in Wind Gap, PA and he would have Lou contact me for additional help. It's been over a week and I've never heard from Lou. In the meantime, I have contacted and spoken to the Postmaster for Wind Gap, PA and he did confirm that the package was delivered and received at that location. Where it is now is unfortunately is anybody's guess. I have also received a generic survey from the president of the company, but never replied to my terse report. It appears that Advanced Bionutritionals may have a quality product but is represented by poorly trained customer service representatives who plainly lie to customers like your typical scammer-type website "organization" that you read about often do. I am at a loss as to what to do next except to caution others to avoid Advanced Bionutritionals. Wayne Walker

Been researching the Advanced Amino formula to correct some of my issues. Seems the company lacks the customer service side of business. The upsales at the end of order makes them look scandalous. Taking the better offer and getting charged for both? Seems a simple line of code would cancel initial order when selecting the next offer. That would save everyone a bunch of stress. Just my opinion, I could be wrong? My other concern is the customer ordering 12 bottles for the whole family and now blocked from purchasing because of possible resale? Think about it, that's just insane. Or am I wrong? I'm still placing an order but now know what to look for although it could be easily fixed making the company appear more trustworthy.

I changed the rating because I followed the representatives instructions and returned the unopened packaged to the post office. After receiving it, they refunded my money and I will now order again but will be more careful about the annoying up-sales. After reading their Collagen Plus in Dr. Frank Shallenberger's newsletter, I wanted to give it a try. He highly recommended the company and this particular product. I went online to buy the product and after ordering a 3 month supply, and attempting to check out, an up-sale popped up with a better offer, if more product was ordered. Then another popped up with more incentive. I decided to order the one for 6 months of the product, thinking that would cancel the 3mo. supply but instead, I found out a few days later, by looking at my credit card online, that it was in addition to the 3 mo. supply, therefore it would be 9mo. of supply. To me, this seems underhanded. I called the company and spoke with a nice young man who said that he had other complaints about this same thing. He said that the only way I could fix the problem is to refuse the shipment when it comes and then try to order the amount that I want and avoid the "up-sales". I despise "up-sales" because I believe they are tricking you into more that you want. I will refuse the product when it comes, return it and try again, but it has really colored my impression of this company. Buyer beware of the "up-sales" upon checking out.

I purchased product from Netherlands and was allowed to complete and pay for the order when selected shipping country Netherlands. Next day received an email from costumer service advanced bionutritionals with the message “we do not ship orders to Netherlands. Very disappointing

They list products on their website, that they have no intention of delivering; they do not communicate this lack of product availability ! So the customer waits and waits and waits for delivery without knowing the products aren’t available, even though they have charged your credit card !

My initial order was lost. The customer service rep reissued the order providing Reference # 3111199. After 6 days the reissued order had not been shipped and the Customer service rep could not determine why. I cancelled my order and requested a refund. Cancellation number 310616 was provided and I was told to allow 3-5 days for processing . Update: Full refund received 12/31/23

They can honor their refund policy! I ordered a product from them back in August. I'm still trying to get my refund! DO NOT TRUST THIS COMPANY!!!