We are the makers of truly audiophile earphones, headphones and speakers designed for musicians, using only the premium materials and the latest technologies.
ADV. (adv-sound.com) has 348 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
ADV, adv-sound.com
Website
adv-sound.com
Category
Audio & Visual
Location
Great Neck, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 94% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Nice replacement, but wish the memory foam was a tad thicker to make it more comfortable. Overall a major upgrade from the out of the box Apple ear tips.
Response from ADV.Apr 6, 2023
Thank you for the review Todd,
We see that you have purchased a mix-sized pack. If you are finding that you need a slightly larger size for your ears, we do have XL size available as well. Please feel free to get in touch with us at [email protected] for more information.
Best regards,
Jane from customer services
YV
Yevgeniy V.
Hello
Hello, I bought the first M5-TWS “Jet Black” headphones in September 2022, they worked for me for about 1 month, then the left earphone stopped holding a charge, that is, after a full charge, it started working for 5-10 minutes and was completely discharged. I wrote to support about this, they kindly sent me a new pair of headphones, M5-TWS “Accent Red” I was happy, but they worked well for exactly 1.5 months, and then the same problem appeared with the right earbud, about 3 minutes of work and complete discharging. I wrote to the support service about this, and they sent me a new pair of M5-TWS “Accent Red” earbuds again, I received them the day before yesterday, yesterday I opened them, and no matter how I tried, the right earbud does not hold a charge at all, not a single minute. now I have 3 pairs of non-working headphones, 3 pairs cost about $450 but play for $0
+ support stopped responding to me (
Response from ADV.Mar 9, 2023
Hello Yevgeniy,
We're very sorry to hear about your experience. Our team will reach out to you to offer a full refund.
Thank you,
Jane from Customer Services
ADV.
FC
Frank C.
Great Service
Great Service. Fast Shipping, good product.
Response from ADV.Mar 6, 2023
Hello Frank,
We're happy to hear you enjoyed your purchase!
Best regards,
Jane from Customer Services
ADV.
CM
Christopher M.
I love them so much really comfortable
I really love wearing the ear tips way better then the Apple Original I’m definitely going to buy some more in the future I can wear them all day long and they don’t fall out my Apple ones fall out all of the time.
Response from ADV.Feb 20, 2023
Glad to hear Christopher!
Best regards,
Jane from Customer Services
ADV.
JF
John F.
Great fit
I went to the gym and for once, my Airpod Pro’s stayed put. These are fantastic.
Response from ADV.Feb 20, 2023
Hello John,
We're so glad to hear! Thanks for letting us know.
Best,
Jane from Customer Services
ADV.
MH
Michael H. V.
Problem with the Module Y Earbuds
Bought the Module Y Earbuds earlier this year. Opened the box and proceeded to charge up battery's. After the charging process I followed the instruction's and tried out the earbuds. Linked to the Bluetooth device on my laptop and proceeded to listen to some music. The pairing of the earbuds was quick except for the following. The Right earbud performed as expected it did Very Well. The Left earbud was non-responsive. No sound other than a couple of tones (beeps). I checked the power connections which appeared okay. Went to the ADV-sound Support page and followed the directions for resetting the earbuds. No difference in the functioning of the Left earbud. My initial analysis is that either the base unit and/or the Left earbud are not receiving any power. The Right earbud is receiving power.
I have contacted the ADV support group and have established an email correspondence.
Response from ADV.Feb 20, 2023
Hello Michael,
We're very sorry to hear about your experience. It looks like you've already started communication with our support team, but if you need any further help, please reach out to us again via email to [email protected].
Best regards,
Jane from customer services
ADV.
MO
Melvin O.
Ordered Eartune Fidelity U for my IER…
Ordered Eartune Fidelity U for my IER Z1R. Best tips with this IEM after trying lots of eartips. Solved the recessed mids problems with some songs, especially male vocals. Hearing more elusive details too. The only thing making me hesitate to give a 5 stars rating is shipping is so so and expensive.
Response from ADV.Jan 18, 2023
Thank you Melvin,
We're so glad to hear your experience.
While we provide free shipping to all US addresses, we do understand international shipping can be high. We do want to have more distributors throughout the world, so that this issue can be effectively addressed.
Kind regards,
Jane from customer services