ADS Sports EyewearReviews of adseyewear.com

Response from ADS Sports EyewearMay 15, 2017

We went out of our way time after time to help this person. Every time we solved one problem, he created two more. He ordered a prescription insert for a ski goggle. We told him we cannot guaranty a delivery date, but we would try to get our lab to ship the insert directly to him in NY. This is not something the lab is accustomed to doing, and they shipped it to us with all our other lenses. So this customer spent hours on the phone calling everyone here an incompetent liar. Then all flights into NY were put on hold for a few days due to a snow storm. Somehow this was also our fault. When the insert got to NY, he had just left for Colorado. So we paid to redirect the package to where he was staying in Colorado. Two days later he called from CO and said he was heading back to NY. The insert was at a post office down the street where he could have picked it up, since he said he was leaving we redirected it back to NY. He called the next day and said he was actually in CO for a few more days, so we redirected it back to CO. Once again, by the time it was ready to be picked up, he said his trip was over. So we redirected it back to NY. We didn’t charge this customer for any of the redirects that he insisted on. I assume this is what he is referring to when he says I complained about shipping cost. While I understand the frustration of ordering something for a ski trip and not having it in time, we are very clear about what we can or cannot do. This customer was told “We cannot accept an order contingent upon a delivery date”. We cannot control the weather, and we cannot control USPS or UPS delivery performance. If the northeast would not have been socked in for a few days under a blizzard, he would have received this insert in plenty of time. But sometimes, these things happen. That’s why we will not start these last-minute jobs unless the customer is willing to assume the risk of not receiving the lenses on time. It seems unnecessary to address every silly statement made in this review, but I don’t want to ignore any of these serious accusations either. I told this customer that we had the ability to selectively record phone calls. First he told me I had his authorization to record his calls, then he said he was turning me in to the FBI and CIA for felonious listening. He emailed copies of the law to me. (No calls were recorder without his consent.) This customer purchased a Shamir Autograph III free-form lens design in a Trivex lens material. The total cost of this lens in the Smith Ocular Docking System was $232.00. That lens alone has a list price of $500.00. If he can purchase that lens in his local market, or anywhere else for less, he should have. My apologies for the long-winded response. The summary is: We do our best to accommodate every customer we have. Obviously, we cannot make everyone happy. We know that dissatisfied customers will always be eager to share their opinion. We sincerely appreciate the fact that 95% of our reviews are from happy customers who took the time to share something positive. Dave DuMais Owner/Optician ADS Sports Eyewear

Response from ADS Sports EyewearMar 23, 2017

Hello Russell, My apologies for the confusion. A few manufacturers do not allow coupons to be applied to their pricing. Oakley is one of those. We are one of a very select few companies allowed to sell Authentic Oakley Rx lenses online. We do have a bit of flexibility when dealing directly with customers. So as soon as your order was posted to our account on March 8, we refunded the remainder of that discount amount to your card. You should see a refund for $26.45 on March 8 from ADS Sports Eyewear on your next (last?) credit card statement. Let me know if there’s any issues with this. I see you’ve made several purchases with us over the last few years. We appreciate your continued confidence. Dave DuMais Owner / Optician ADS Sports Eyewear