The Edwards Edge Store & AdrenalogixReviews of adrenalogix.com

Response from The Edwards Edge Store & AdrenalogixAug 9, 2024

Hi Rhonda, Thank you for your feedback, and I apologize for any frustration this situation may have caused. According to our records, your parcel was delivered on August 6th, just five days after placing your order. We also emailed you the tracking information once your order shipped to keep you updated on its progress. If there was any issue with the delivery or if there’s anything else we can do to assist you, please let us know. We’re here to help and want to ensure you have the best possible experience. We certainly hope you will reconsider this one-star review after you check the facts on this parcel.

Response from The Edwards Edge Store & AdrenalogixJul 8, 2024

Dear Wanda, We apologize for the inconvenience you experienced. Our system is designed to send out four notifications with every order to keep you updated: one at the time of purchase, another when your order has shipped (including the tracking number), a message when the order is on its way, and a final notification once it's delivered. There may have been an issue with the notifications. It may be worth to whitelist our email as well to prevent emails going to the spam folder. Most recently, internet providers have implemented additional spam firewalls that can further prevent email deliveries. Regarding the slow delivery time, we have a 3-5 business days window; however, it mostly depends on the USPS carrier. Your order was shipped the day after it was received. We appreciate your feedback and value your opinion. We will review our processes to ensure we can avoid these issues in the future. Thank you for bringing this to our attention.