AdrenalineReviews of adrenaline.com

booked boat charter, they never confirm and its a week away, don't bother booking with and bad customer service

Die Seite ist nicht empfehlenswert. Wir haben am 14.8.2022 drei Helicopterflüge im Grand Canyon gebucht. Hierfür kann man auf der Seite von Adrenaline jeweils die freien Zeitslots auswählen. Circa 10 Stunden später wurden von Adrenaline die Flüge als nicht mehr verfügbar gemeldet. Die angebotenen Alternativtermine waren für uns nicht sinnvoll. Nach Anruf bei Adrenaline bat man uns, dies mit den aktuell als verfügbar angezeigten Slots noch einmal zu versuchen. Wir haben erneut 2 Flüge gebucht und diese wurden 12 Stunden später erneut als nicht verfügbar gemeldet. Leider konnten wir dann nicht mehr fliegen. Meine Empfehlung: Adrenaline meiden und direkt bei den Anbietern buchen. Zudem ist bei Anrufen die Hotline in Chicago ausgesprochen unfreundlich und wenig serviceorientiert.

My husband NEVER went on his fathers day helicopter ride!! Yet in order to book they need your credit card before they confirm . ITS a SCAM!!! They charge your card, use independent vendors and then say they can't do what you ask but never credit your credit card back . Saying it will drop off cause its a pending charge .It Don't!!! PS I did it through Paypal .. They supported the scam !! asking for proof of a credit that was. ever issued so they validated them keeping payment for service NEVER received !!! DONT give Adrenaline or Paypal your credit card !! NO PROTECTION!!!!!

PLEASE AVOID THIS SITE I booked Helicoptor tour for Air Maui Hawaii using this site. Unfortunately I got covid 3 days before my scheduled travel. Air Maui itself has 48 hrs free cancellation policy. However, Adrenaline.com just want to loot hard earned money of people. They dont care about the reasons and charge 10% cancellation fee when everybody else (Hotel, AIrlines. Air Maui itself) were ready to cancel with zero cost.

They gave us false information and a still intent to keep a fee. We would have missed our international flight! Scam!

They need to be ashamed of themselves! Booked a helicopter trip they canceled within a couple days of MY DAUGHTER BIRTHDAY! Refunded me the money but kept 30$ smh. SCAMMERSSSSS!!!! they probably doing that to everyone!

As soon as the booking went through Adrenaline sent me an email for all future communications to go through the helicopter company. Straight away I could see we paid $200 more than we should have ($699 directly or $899 through the aggregator site). That $200 was ONLY for a booking fee as they wiped their hands of all contact or issues afterwards. Luckily for us GSL Aviation were great. Don’t book using adrenaline! By all means use the site to find what activities you want to do, but don’t waste your hard earned money by giving them an exorbitant booking fee.

This company doesn’t deserve even this one star but sadly I can’t do negative stars!! Booked a New York boat tour, had to call them twice to get them to send the details of where to go and when etc, finally got them, we waited over 2 hours for the boat which didn’t turn up! When I called this company to advise them of this and find out what happened, they really didn’t seem to care less. No apology, they took no responsibility, and no attempt to try and reorganise or reimburse us. Incredibly poor communication and customer service throughout. I’ve had to call and chase the refund too! The women named Sarah I had the misfortune to speak to each time honestly sounded like she couldn’t give a damn and quite frankly couldn’t be bothered to do her job!! We were so disappointed we missed out on this trip during the limited time we had in New York :( don’t risk booking anything with this awful company, you’ll be left disappointed and out of pocket!! Shame on you adrenaline!!