AdrenalineReviews of adrenaline.com

My family booked 3 helicopter tours of the Grand Canyon through Adrenaline (booking agent) for Papillion Helicopter. Papillion was great with communication, professionalism, etc. The issue was with Adrenaline. Our tour was initially canceled by Papillion due to high winds and rescheduled for the next day, which ended up being cancelled as well due to snow (in April)!! We were leaving the area and unable to rebook, Papillion said the refund would be processed in 7-10 days. After day 10, I checked with Papillion who said Adrenaline was holding it up and to call them ($811 total paid). I called Adrenaline and the employee was terrible stating that I had to APPLY for a refund - you've got to be kidding me. He wanted to make sure that we didn't take the flight and then try to scam them for the refund. I suggested we conference call Papillion, which he refused and said he would follow his procedure. I advised that I was losing patience as I shouldn't have to wait for a refund due to the Papillion cancelling. He continued to be rude and I advised I would file a fraud claim with my bank if the funds were not returned. He was terrible and ultimately said he would look into it. Another week and no communication. I called back and spoke with another agent at Adrenaline who was able to look up the reservation and said that another employee had stalled processing - yay Adrenaline!. She said there was no reason for this and immediately issued the refund, within the hour. WTH? Long story short, book directly through Papillion Helicopter (Papillion.com) or whichever tour company you need. Omit this nightmare of a company. In the end, they kept $30+ dollars with no explanation. Put this company out of business. Yikes.

Very shady! Ifly had no problem cancelling but couldn't because it accidentally went through Adrenaline, they make you think you are on the Ifly website. The Ifly even said they do not like Adrenaline and alot of their customers have trouble with them. If theyre going to do the 3rd party thing, why not be open and let customers they are a 3rd party? Why not have professional customer service? Why not be up front ? Why not allow cancellations when the actual business allows it? If they did, I'd be looking on their website for other fun things. But now, from this shady experience, they seem like a scam, shady business. I called for over an hour before anyone would answer, then the guy was very unprofessional and said he'd call me back after he got home. Then I called several times and got through to a lady that said she was on break. She at first said shed have to talk to her manager, then she said have Ifly email them, when I pushed and out right asked if they were going to refund me she said no. They could've said that on their website or at the very least when I first called. Very unprofessional and shady. Absolutely seems like a scam.

I don’t like giving bad reviews, but people should be warned. Adrenaline booked an experience for me today (for later this month) but I then found out there is a premium package available only through the actual experience supplier. Adrenaline would not give me a refund so that I could get the premium package (although the adrenaline rep on the phone was lovely and it isn’t her fault). Ironically, the experience supplier provides refunds for direct bookings up to 24 hours before day of experience, so booking through adrenaline is a disadvantage on many levels (e.g., I’d be much worse off if I couldn’t go at all and it wasn’t about getting the premium package not offered through adrenaline). Adrenaline makes it seem like they are the experience supplier, but they are just a third party vendor getting tix through the supplier and taking a skim. Folks are MUCH better off going directly to the actual supplier (or at least an intermediary that gives refunds, which almost all of them do but adrenaline does not).

Worst customer service. Not able to use a voucher and instead of offering an alternative they just keep the money and are not interested in any solution. Customer representative said that’s our term you’ve accepted. Ok I understand but a bit customer service should be possible.

Booked online, then called and spoke to an agent to confirm my booking and payment. Payment was taken out of my bank account & then I get an email that it was declined however, it was not and my money was sent to them. 5 days prior to my travel day because they can't confirm payment? (their explanations making no sense) they cancel my tour -seems like a very shady business

Booked on line, on Saturday for Monday.... only in Hawaii short time... after confirming, giving date and taking payment.... you canceled my 2 person excursion ( I assume to book a 4 person) and offered a date after I was leaving Your company is poor quality

We booked a hot air balloon ride with Adrenaline in Pheonix two days in advance. Adrenaline sent us a confirmation letter with all the information. However when we got there on the reserved ride day, the ride company said they have never received the reservation from Adrenaline, so we were rejected to ride. This totally ruinned our plan and our day. The worse experience ever. I can't believe Adrenaline is so irresponsible and unprofessional. Highly un recommended!

I bought hot air balloon ride certificates for my wife's birthday. We went on the experience provider website and booked our ride. On the scheduled date we drove for two hours to the place to find out that there is no hot air balloon rides. We called the provider's phone number but it transferred our call to the voicemail that was full. We called adrenaline and told us that they would start the refund process and it would take about three days. We never heard back from them. A week later I called again and a very polite person said that they are still working on it and trying to contact the experience provider, for some reason. I didn't think much of it and agreed to wait another three days. After another week of waiting I called again and this time a person on the phone said that my certificates were reactivated and I can book a different activity. I said that Adrenaline failed to provide their services so I want a refund to which they said that their certificates are not refundable. This business needs to be shutdown.