AdornmondeReviews of adornmonde.com

It took a little patience in getting the diamond head to screw on. Slow & easy is what it took!

I’m so impressed and happy with the customer service I received from Kez. Kez went above and beyond to help me waive the return fee and I’m extremely grateful. Such wonderful service speaks volumes about the company! Thank you much!

Customer service is responsive and terrific! Shout-out to Jen!

Their products are so cute and well made. The customer service is amazing too!

Customer service was very informative and helped solve my concern

They have beautiful, high quality jewelry to begin with. Then, when I did not understand that I had ordered a pair of earrings with posts that turned out to be too small for me, they were extremely prompt in addressing my concern and making it possible for me to get a different product that will work. In short, wonderful product and prompt, considerate, and effective customer care.

I placed an order for items that were “ready to ship- in stock” with express shipping. 10 days later I’ve been charged in full for the items. There has been no shipment or response from Adornmonde as to an estimated ship date. The items totaled nearly 1000 dollars. Vendor has no good phone number, and is unresponsive to emails. I had to get in contact with my credit card for a chargeback. I’d stay away from this company in the future now that I know their practices. **Update** As you can tell Adornmonde takes accountability seriously. Them telling me that they are investigating is not helpful, and their investigation is internal and doesn't impact me at all. I emailed several times and waited days for a response which gave me no real information except that they would "investigate." I only started getting timely communication from anyone there once I filed a dispute with my credit card company. Sad that it took that to get this resolved. You should not charge customers until orders ship out unless something is custom made. I do not trust Adornmonde at all! ***update*** your logistics problems are not for the customer to worry about. I don’t care what happens behind the scenes with your system, investigations, or inventory issues. What I know is that I paid for merchandise that was over 1000 dollars and it never shipped, and that’s what’s important. I emailed more than once to get help and it didn’t get resolved until my credit card company became involved. Do better.

Customer service responded in a timely manner which is greatly appreciated others tend to take up to 2 days. My order was updated without further issues making the quality of their customer service unlike any other. I am satisfied with my order and level of care I received from customer service.