Total scam, claim to be free, but only free part is the registration and the search, if you want to view the results , it’s going to cost you £18 pounds a month and if it’s wrong? Do I get my money back?
Response from Adopted.comJul 28, 2026
Hello Joe Blogs,
We are so sad to hear your depiction of our registry. The over 1.25 Million members who use our service to quickly and inexpensively reconnect with their family overwhelmingly approve of not only our platform, but also our quick, respectful, and attentive service.
It is understandable if you don't want to pay for our services - our whole team wishes so much for a reunion for you very soon, in whatever way it comes true for you! You have many options for search, and if you don't choose our platform we hope that however you choose to search, you have great success.
With respect,
The Adopted.com Team
KB
Kate B.
If I could give them a negative number…
Update- the company has blocked my account and will not give me access to the alleged two 10-10 matches. Their reply below is a lie. I never swore and never threatened. They lied about now two 10-10 matchs which they are denying access to. I again restate that this company is cruel and inhumane in the way that they behave on telling people, fabricated events and stories. On top of that they want you to pay the $25 fee every month to get access to this information. I’ve been around this bin before I’m not doing it again. If they’re being truthful, give me access to the information. This is starting to seem like fraud.
If I could give them a negative number I would. horrible hurtful, and malicious marketing tactics after being connected with this site for over 10 years closest match I’ve gotten was a seven out of 10 and it was one person who never responded today I get an email telling me there’s a new 10 out of 10 match and to go login. So I do, needless to say very excited. They wanted 2499 for the membership for a month. I said OK that’s worth it if there’s a 10 out of 10 match I pay the fee and I go into my account. There’s no email, there’s no match, my DNA information is even missing now. I don’t know what’s happened with this company, but what they did was cruel and inhumane. Their side is set up to when you email customer service. Your email never goes through. This is a scam and should be investigated by every attorney general in every state in this country.
Response from Adopted.comJun 29, 2026
We are going to enter a simple reply here.
After reaching out to this person to discuss their concerns, we were met with abuse and swearing.
We care very much for every single one of our members. However it's not possible to explain something that has been misunderstood if there isn't at least basic goodwill to engage.
On this member's account there are 2 new 10/10 leads, and I also helped them identify where they filled out their profile incorrectly which I noticed uncovers and additional 2 leads - however when we are met with abuse and also threats, we reach an important boundary that we all deserve.
With true compassion - we hope so much that things work out the way you wish in your search. That is our sincere hope.
The Adopted.com Team
KO
Kelly O.
Paid £14.99 monthly subscription…
Paid £14.99 monthly subscription absolute waste of money, please don’t bother with this site.
Response from Adopted.comNov 19, 2025
Kelly we are so sorry to hear that you have not yet had results from your search!
Please be sure to click on Support, at the bottom of any page on our website, to reach us directly so that we can support your search.
There are many tools available and we are always here to help.
With much respect,
The Adopted.com Team
JC
Jerry C.
Poor search system and matching…
Poor search system and matching algorithm, leading to absolute terrible matches. Not worth the time or money.
Response from Adopted.comJul 21, 2025
Jerry we are so sorry you aren't getting the results you seek so far!
Please be sure to click on Support, on any page of the site, to reach us directly so we can explain anything that's not feeling intuitive.
With over 1M members, we know that not all features are always clear at first glance to every single member. We only ask for the chance to answer your concerns directly.
With much respect,
The Adopted.com Team
AT
Ann T.
False advertising-Waste of Money
Finally paid the subscription because I was told I had 4 ten out of ten matches. 10/10 means 100 percent matches in my mind, yet when I paid, there were NO matches that were even close, not even the exact birth date I put in. Total waste of money and false advertising.
Response from Adopted.comJul 1, 2025
Hello Ann Tracy!
We were sad to see your review here but happily we have been able to connect with you via support on Adopted.com to help you with your matches, so that conversation is taking place now.
All members can reach us directly by clicking Support on any page of the site.
I hope we are able to connect you with your match very soon!
TR
Trisha
Mostly scam bull crap
Paid 19.99 for over a year no 10/10 results now that I can't afford it years later start sending me emails to check my matches then shows a 10/10 match. When I click on it wants me to pay 19.99 a month just to look at it.
Response from Adopted.comMay 9, 2025
We are confident this post is not related to our service, as the person who posted it was not able to correctly identify themselves as a member or reply to our offer of help.
Since we value respect and decency as a high priority, we have asked Trustpilot to remove this review with inappropriate language and no engagement with us.
The Trustpilot system does not have the ability to do this, so we will just offer our best possible consideration to whomever may have posted this - please click on Support on any page of our site to reach us directly. We are always standing by to help with any concerns, and care about every single member!
From the Adopted.com Team
JH
jon H.
Horrible matching system
The algorithm they use for searches/matches is ridiculous. After I signed up and filled in my info I received a couple dozen "matches". My info was quite detailed and specific so I was excited. I eagerly checked my so called matches only to find the matches were nonsense. The system matched me to the wrong province, date, sex and even country!!. It would match me to girls (im a boy) adopted in the wrong country and call it a "strong" match.
Response from Adopted.comDec 27, 2024
Hi Jon,
We are so sad to see this review! Your experience matters very much to us.
I'm going to make sure I provide a really clear reply for you, as well as for our broader audience who may be interested to learn more about how our matching system works.
Today I was able to locate your profile on Adopted.com as we aren't receiving a reply from the email address you provided. I see that your use of our search tool was in fact many years ago, and that you haven't subscribed at all recently. I think it's likely you were using a different site more recently and have confused it with us, based on what you are describing (terminology that doesn't relate to our service), however I can take this as an opportunity to share some information about how we do matching!
I'll note that in your account with us (in your publicly visible profile) you don't have any close possible matches for your search. We don't use the term of a strong match that you noted in your review, so again I am considering you might be mixing up our service with another company, if you are having a more recent experience than the one you had on our site many years in the past.
The negative review you posted here was on Christmas day, and I did reply to you that same to day to the email address you provided to make sure you didn't have to wait, but I haven't been able to have a reply from you at all.
Regardless, I'm looking forward to explaining how the matches work, since this is the most important thing here!
Our members answer the same 10 questions about their adoption situation (birth parent, family member, or adoptee) and our system checks for matches among our 1.2 million profiles.
Rather than saying 'Yes' or 'No' in response to your querie, we show you the closest possible profiles to yours based on all factors.
This is one of the things that sets our service apart from others, the fact that we provide all of the close profiles for you to make a determination for yourself using a very smart system.
It is extremely common (in our 20 years of experience) that very often there is misinformation on at least one of the 10 factors we match on, on at least one side of the search. This means that if we show you who is close, you can browse through and tag which profiles are a good or poor lead based on your very unique situation. Additionally you can ask questions of the other party(ies) as you progress.
I hope that helps to understand more about what we do and why. You can always reach us by clicking Support on the bottom of any page of the site if you want support with your personal search - that's what we are here for!
I hope that soon we will be able to earn more stars from you Jon.
Regards and respect from the entire Adopted.com Team
JM
JMB
Think twice
Hopefully others who use adopted.com will have a better communication experience than I did. There were some issues in regards to their website functions and I can not recommend this company.
Response from Adopted.comNov 1, 2024
I am so sad to see your post JMB!
Please reach out to us directly by clicking the Support button, which is available on every page of the site to make sure you can reach us easily and comfortably.
We reply to all support requests quickly, and we are here to help everyone with their search!
At Adopted.com it is a core value for us that nobody's concerns ever fall through the cracks.
Every inquiry we receive is given our full attention. Every feature request is considered for implementation, and every concern is addressed until we have an outcome that is satisfactory to our members.
Our site is at this time operating with 100% uptime, with all functions from profile matching to DNA comparison operating smoothly for our over one million members.
Please - if we can support you, do not hesitate to reach out.
Regards and respect,
Katharine
Founder of Adopted.com
