AdinaReviews of adinasjewels.com

I bought something that was in their precious Jewels. What it really is covered in 14k gold. CHEAP.... And because it was on sale I could no longer return.

Read our Guidelines for Reviewers Would not give it a one star but would not let me write a review without putting something. PLEASE DO NOT BUY! DO NOT BUY anything from their website. You will only loose your money and not have any merchandise. Nothing absolutely nothing, No response by Customer Service even though several attempts have made as to the inquire of my purchases will be shipped. Purchases made 11/26 and 11/28 no updates but money has been taken out of our account. Trying to get this resolved by my bank. Sorry to say I have probably lost over $160.00. Hope the bank can help. Money is very tight and it was a real sacrifice on our part to buy Christmas gifts for those we love. Do not be stupid like me. Hope you read before purchasing. There are other websites such as MelindaMaria, LuvAJ, Trescolori that have great prices and beautiful jewelry and best of all Great Customer Service.

BUYER BEWARE - Never Rec'd But Credit Card Charged - No Customer Service Reply!!! BUYER BEWARE! Short version -0 stars because I never rec'd my jewelry, Adina charged my credit card for $205, and now Adina will not respond to my emails or attempts to call. I am currently disputing the credit card charge in an effort to get my money back. Full story - I purchased 2 different jewelry orders from Adina within a week of each other. I received the 2nd order but never received the 1st order ($205!). I received this review request but never received the product. I emailed Adina every day for a week per their website instructions. All I received in response was an automated reply saying it takes up to 3-5 business days to receive a customer service reply. I NEVER HEARD FROM THEM AGAIN. I continued emailing daily, with no response. I also called them daily, but again they have insulated themselves and don't pick up the phone. When I call, I receive a message that says, "Please hold while we find an available representative to help you". After 5 minutes on the dot, I receive an auto message that says, "No one is available now so please call back later," and the line disconnects. The tracking number provided by Adina for USPS, states that USPS is awaiting the merchandise from Adina. Adina says "shipped" and charged my credit card. I am now disputing the charge with my CC company. So basically, Adina charged me $205 for the merchandise I never rec'd, insulated themselves buy hiding behind email addresses and phone lines that are never answered, and now I have no Christmas gift for my daughter. Scam!!! DO NOT BE FOOLED BY THE CELEBRITY ENDORSMENTS BEING PUSHED TO YOU ON SOCIAL MEDIA. With regard to the items I did receive on my other order, they are very cheapy. The rainbow necklace kinks so bad I am afraid I will break it when trying to straighten it out. The rainbow bracelet I purchased, is SO SO tiny. The photo is deceiving. I would like to return both items, but I don't trust this company to give me a refund so a cheap necklace and bracelet are better than nothing I guess. IF AN HONEST PERSON AT ADINA SEES THIS REVIEW, PLEASE RESPOND TO MY EMAIL. MY ORDER NUMBER IS AJ2264998. THIS IS AN UPDATE! I finally got through on the phone line to Adina Customer Service after many many tries. I felt like I won the lottery! Once I got through I was helped by Akeema. She was professional, understanding and helpful. She said they only have 4 customer service reps in the whole company so it is impossible for them to answer all the calls and emails. That is the bad news and irresponsible of the company, BUT, once you get through, they handled the problem very professionally. Akeema even emailed Adina herself and received permission to refund my money in full, and said if the jewelry ever showed up, I can keep it for all my inconvenience and frustration. I had the refund within 5 minutes. So, I do really appreciate how they handled the problem once I got through but I still will not order from this company again unless I start seeing better reviews about accessibility to customer service.

The Worst customer service ever. They sent me the wrong item and although I have emailed, called, and dmd them and left messages on Instagram, they never replied. Knowing that they do not even have a clear and easy straightforward return option on their website. How can someone confuse a rose gold necklace with a yellow gold bracelet is beyond me. I call it scamming customers and making returns and refunds impossible. I am beyond angry. Never buy from here!

Worst customer service. Our original jewellery got lost in transit, which is fine. Although they were no help. After months of asking assistance from them and them keep telling me to wait, they finally said they resent it out which I was ecstatic about! Although a month later when I asked for tracking, they claimed it was lost again. But would not supply tracking so I believe they never sent it. I was speaking with Iris. She then continued to ignore my calls when I called each week and left a note for her. DO NOT BUY FROM HERE

I order a gold bracelet. 1. I received 1 month later than the date expected 2. I had to pay the courier an extra 60 euro to collect the package (I paid an extra charge to Adina’s jewels to get a fast delivery) 3. After 2 months the gold bracelet turn in metal color ( it was fake) Nothing else to say….

J ai commandé une bague en argent pour une centaine d euros. Après deux semaines de nombreuses pierres se décollent. La qualité c'est pas vraiment ça. Ont peux trouver mieux pour moins Cher.

DO NOT ORDER FROM HERE! I have ordered from adinas 3+ times over years. My first purchase (when they were first getting started) was a name plate necklace that I received with no issues. A few years later I purchased a ring and necklace that they "forgot to send out- the warehouse was having issues" until I emailed them and they sent it two weeks later. The third time they sent me the completely wrong necklace, when I called on the phone the girl had absolutely no idea what she was saying or even talking about. There was no-one else I was allowed to talk to. She wanted to email me a return label that I would print, package the item up and bring to the post office. I asked if she could send the label via mail instead because I don't have a printer and she kept repeating "after you get the label via email you will return the wrong item and when the warehouse checks the item we will then mail you the correct item you ordered" she then hung up. This company is a joke, they made a mistake and want me to put in a bunch of work just to get what I ordered. The necklace they by accidentally sent me literally looked like a 2 year old went to a craft store and made it. I will be writing a review on yelp if you would like to see photos. Its laughable just like this company