AdinaReviews of adinasjewels.com

Buyer BEWARE!!!!! This company operates from THEFT. They were quick to charge my card, but failed to notify me that the item I "purchased" did not exist and was never shipped...except, I received a shipping notification and a USPS TRACKING NUMBER. "Customer Service" does not even exist because they don't reply to you. They even threaten that they will mark your requests for a reply as "SPAM" and will DELETE them all if you send multiple e-mails to try to get in touch with someone and get answers?! Really??? It has now been almost a month I have yet to hear back from anyone, and I have yet to get my money back for an item they never sent... I have never encountered a shopping experience this infuriating. THIS COMPANY IS CRIMINAL.

I purchased a ring for my Lady as part of her Christmas gifts, unfortunately I got the ring size incorrect, since late December 2023 I have emailed the company relentlessly to ascertain how to return the ring where to send it and what I need to do to get an exchange. They did around 6 emails in, respond at a point and said they would be in touch soon with the information for me to return the ring. Yet again absolutely nothing, the irony is that every day I receive around 3 emails from them to one of my direct email accounts telling me of the latest discounts for the latest ranges. So now I have A diamond ring on gold that I am faced with taking to a local jeweller to get resized at a cost, nevertheless at least once done my lady will be able to wear it, Thank you Adina, oh and the company has now changed names from Adina, to AdinaEden. Absolutely hideously deplorable., don't trust them people

They do not respond. I paid for an item that never arrived. They say on the website to reach out to USPS with any shipping issues and I would except they never even provided a tracking number. Just a vague email that my order had shipped USPS and tracking would follow. Never received the tracking or the item and no one responds to the calls, emails and messages I’ve sent.

Zero customer service they do not reply to emails or voice messages. We have been trying to reach them for weeks because they sent us the wrong item but it’s impossible to e turn or exchange because they ignore messages. Scammy

Firstly all their reviews are fake. I had been collaborating with their brand for a year with the app brandbassador, They pay people $5 per positive 5 star review. They gave me $700 gift card to spend on their website in exchange for a positive 5 star review for each item. My items took almost 2 months to arrive I could not get in touch with their support about this. When my items finally arrived every single piece of jewellery I got had tarnished within a few weeks (keep in mind they did not get wet and was not worn daily) My jewellery looked fake and the colour was not of real gold nor did it feel like real gold Not only this I was scrolling through Ali express and found the exact same jewellery for 90% cheaper.

Esperienza pessima con questo brand. Dopo aver effettuato un ordine abbastanza consistente ricevo una mail in cui mi comunicano che l'ordine è stato annullato e non ne so io motivo. Sono settimane che cerco di contattare l'assistenza via mail, invio messaggi su Instagram e facebook ma non ho mai ricevuto una risposta. Oggi mi sono accorta che la "signora" Adina mi ha bloccata su Instagram, che gran bella persona 😂 imbarazzante! Questo brand è una truffa, le recensioni positive sono state acquistate

How did they get all of the SAME 5 star reviews in the same day.. looks rather fishy.. I have not recvd my order. I placed the order 7/7 and its 7/21.. I sent an email 7/13and no response.. however on 7/14 my ups went from created to shipped.. NOW ups says there are no updates but every now and again it shows its in a different city.. i hope i get my necklace.. I hope its real.. i hope all of the diamonds are in the necklace.. there are a LOT of 5 star reviews on the same day .. and there are some 1 star reviews that i believe are actual customers.. I hope Adina is legit and not out here trying to fool people into thinking that they are with all of these self written reviews.. I spent almost $400 on this necklace.. I too made this purchase on sale.. so I PRAY its a legit 14k gold diamond necklace with all the clarity that was stated int he description..

I'm only giving one star as the part of my order that did show up was nice. I have been emailing via their zendesk since the 26/12/21 every day, and still no response. Half my order has not shown up and there is no attempt to rectify the situation from their side. I've left a embarrassing amount of comments and messages on their Instagram which is updated daily and still no response. Il be attempting to contact them over the phone, but at this point, I can safely say this is the worst customer service experience I have ever had. Horrific. Abysmal. Unprofessional. Appalling. Save yourself the impending hassle and do not order from this company.