AdinaReviews of adinasjewels.com

If I could give zero stars, I would. The website has many stunning pieces of jewellery and I was delighted when they emailed to say an item I wanted was back in stock. However, it was more than a week before it was shipped. Once received, I contacted them to say the necklace was faulty. The clasp was cheap and flimsy and would not open! They said they would issue a credit but then retracted and said because it was a final sale item, they would not. I would have never purchased if the “final sale” item stated is was a faulty item that can not be worn. Their customer service is appalling! Have emailed numerous times and left voicemail messages. No one replies! I cannot recommend anyone using this website to order jewelry. Such a shame but in the end a total waste of money.

Leggendo altre recensioni, nella sfortuna parrebbe che io sia stata addirittura più fortunata di molti altri: ricevo un orecchino del lato sbagliato quando in descrizione ho inserito l’opzione corretta e quindi non posso indossarlo; Un altro orecchino che non si chiude e quindi che non posso usare perché difettoso; un piercing “rotto” perché ha la filettatura difettosa e spanata. Entro le 24 ore ho mandato una mail per un reclamo ma ovviamente per il momento nessuna risposta; il mio ordine totale era di poco più di 80€! I soldi miei sono soldi buoni, come quelli di tutte le persone che pagano, quindi non vedo perché non rispondere e non trovare una soluzione. Sono molto indignata! Pessimi. NON ACQUISTATE!

Absolutely the worst experience . Received broken items , first order I didn’t receive at all . The costumer service stating the warranty is 6 month only after I’ve worn the necklace for two days in total . Please don’t buy there - its a huge frustration .

I placed an order for a set of earrings. There was an offer online which was buy one and get the second for free. I received an email which notified me that my order status said that the items had been shipped. The tracking number attached to the email was not up to date with any information. After some days of waiting for an update, I received an email to say my order had been delivered by a courier company called ‘Evri’. At the time and date the delivery was made, I was not present at my address. I checked the tracking on Evri, which showed a photo of a package left by my front door. This to me is not a safe place to deliver jewellery of low or high value. When returning to my address, there was no sign of my package. I immediately contacted Evri and Adina Eden to raise the concern that my package wasn’t delivered. Evri investigated this matter and concluded that the package was either stolen or misplaced. I pressed on with a complaint to Adina Eden who eventually after several attempts of chasing, agreed to replace my order and send out a new order. I sent over all the relevant information that they requested and heard nothing back. Since then, the items I wanted are now out of stock. I have sent a further 3 emails now requesting for a full refund as I feel this matter hasn’t been resolved to a customer satisfaction level.

Ordered two sets of earrings. One earring from one set was missing in the first place. Then I returned one pair of earrings and still waiting for the refund, even though the return was send back more than a month ago. Customer service does not reply. Have never experienced anything so unprofessional.

I would never buy from here again. They send me the wrong jewelry, they asked me to send it back which I did. I’m waiting for a refund for over 3 months now. To be honest I have given up at this point. I contacted customer service again and again and they feed you the same lines but do nothing. Feels like a scam to me.

I’ll never order from this place again! I ordered 5 items in December and 2 were coming a month later. I received 3 but never got the other 2. When I contacted them I was told I had to send a picture of the box they came in because they always send things correctly. Of course I don’t have the box because I wasn’t expecting all 5 items! Still waiting to hear if I’ll get a refund.

DO NOT DO IT! ABSOLUTELY NO customer feedback or assistance. I didn’t receive two earrings I ordered and it’s been impossible. They then sent one?!? Then decided case was closed and will now no longer respond. But even when they did respond it took OVER ONE WEEK!! Is Adina even a real person?! If so after reading some of these reviews she should be ashamed, who sets up a business like this. Having actually worked in the luxury brand retail word as a buyer boutique owner and had online sales , I have NEVER EVER experienced ANYTHING like this rubbish. I’m now contacting my bank. Started this nonsense at the beginning of November 2023, now here we are end of Jan 2024.