adeptpowersports.comReviews of adeptpowersports.com

I will simply post this email below and let the company speak for itself. Below is a complete cut & paste of the e-mail reply I received from Adept Powersports "customer service" . Their website had shown me incorrect inventory & shipping day numbers (apparently), but then they wanted to charge me a "restocking fee" when I simply asked to cancel my order. I ordered @10:12am CST on a Friday, and requested the order be cancelled @ 10:01am Monday, once the online order status made clear the actual facts: "We don't mind losing a customer who orders $11 worth of items, then wastes $20 of our time to cancel it Maybe instead of spending time writing up a paragraph, you should just read the policy we sent to you (the link in the previous email), as it answers all your questions. The reason the time you see on the website is 2-3 business days and the order is longer is because all 3 were not available in a local (to us) warehouse (only 1 was), so we had to source these parts for you from 2 different Kawasaki warehouses. So not only did you waste our time, your order for $11 on which we may make $1 profit, and Kawasaki another $0.50 has now cause a chain reaction of everyone losing money and time. Imagine, Kawasaki now has to make 2 shipments, which costs them way over $0.50 or a $1 from 2 different warehouses to us. Of course you don't think of it like that, because you think you are special and deserve to be treated some special way, while everyon jumps through hoops to satisfy you. So we'll refund your entire order - you are right, it's not worth the $2 we will recover to deal with this mess (now we have to ship it back to Kawasaki becasuse this is not an item we normally would stock), but ONLY if you promise to never order from us again. That's the deal."

I recently had a very disappointing experience with Adept Powersports’ customer service. I reached out for assistance after receiving parts that did not fit my motorcycle, simply trying to understand whether I had made an error or if there was a discrepancy in the parts. Simple. Instead of receiving constructive help, the responses were defensive, dismissive, and at times openly rude. Rather than working collaboratively to resolve the issue, I was repeatedly talked down to and told, in essence, that the mistake was mine without any effort to guide me through a solution in a professional manner. The situation escalated unnecessarily when I expressed concern about the tone of communication. I was then informed that my email had been blocked and that I was no longer allowed to order from their website. This was surprising and unprofessional, especially given that I was simply attempting to resolve a straightforward parts question. To be clear, I had no issue returning the parts if they were incorrect. My concern was the lack of basic customer service and the manner in which communication was handled. Customers should be able to ask questions and receive respectful, solution-oriented support. Based on this experience, I cannot recommend this company. I would advise others to proceed with caution, particularly if you anticipate needing any post-purchase support.

The issue wasn’t the canceled my order. It was how they handled it. They admitted they canceled my order because of an internal miscommunication and never notified me. I only found out after following up weeks later. When I asked if there was anything they could do since the delay had affected me, they replied by saying they “prefer” I shop elsewhere and even wrote, “We aren’t your buddy or your wife.” I’ve never experienced customer service like that from an online retailer. There are plenty of businesses that sell Honda OEM parts. I’d recommend choosing one that values professionalism.

Ordered a Yamaha part and asked if there was any way to expedite shipping because my birthday was coming up and I was hoping to get some riding in. Instead of simply saying expedited shipping wasn't available, Adept Powersports canceled my order and turned a basic customer service question into an argument. I won’t lie and say I didn’t get pissed because they made the decision to cancel the order for no reason. Instead of saying no we don’t offer that. I completely understand when shipping can't be sped up. That's not the issue. The issue is how they chose to handle a paying customer asking a straightforward question. Rather than responding professionally, they sent unprofessional emails and made personal remarks after canceling the order. I've been told "no" by plenty of businesses before. This is the first one that managed to turn a simple shipping inquiry into a confrontation. If this is how they treat customers before an order is even completed, I'd be concerned about how they handle actual problems. Save yourself the headache and spend your money elsewhere.

Customer service is very poor, would not recommend buying anything from them, they are slow in shipping, and for a 12 dollar item, for return pay shipping and 20% stocking fee for a item as big as a nickel, they need to go out if business since not business mindedl

Ordered an OEM part online on 04/18. I didn't notice the 4-6 day shipping delay. I sent them a message that said if it didn't ship on 04/22 then cancel my order. I got a rude email response, so I filed a dispute on PayPal. I got a couple more rude emails from them, but PayPal has refunded my money. My mistake not noticing the shipping lead time, but no reason to get rude about the situation.

If I could leave 0 starts I would. I accidently ordered the wrong part. After hours of trying to call I started an email string, The person on the other end never identified themselves but this was the rudest most condescending conversation I have ever had with a company. I would rather pay more than deal with these people. BAD BAD And just BAD

The parts could not be delivered on-time, so I canceled the order. Though I never received the parts, I am being charged a 20% "restocking fee". That's $100 on a $500 order.