AdamansReviews of adamans.com

Response from AdamansFeb 18, 2026

Hey Hassan, I just checked on your order. I can see there is two orders 1x $20.27 Mystery Box & 1x $20.06 Mystery Box & you received a 3mm rope chain twice. In both mystery boxes. Every mystery box should be different, so I've followed up with our fulfilment team to get this fixed. Monthly subscription mystery boxes can easily be cancelled by contacting our customer service team here - [email protected] If you're unhappy with the order you can easily request a refund or we can send you a new/ different item from our mystery boxes. Thanks Hassan, hope we can clear this up as fast as possible for you

Response from AdamansFeb 18, 2026

Hi Axl, We’re genuinely sorry to hear how frustrating this has been for you, especially with the delays you’ve mentioned. That’s never the experience we want any customer to have. To clarify, some moissanite pieces were previously shipped with a temporary CZ placeholder while the custom moissanite version was being produced. This was disclosed on the product page and at checkout, but we understand that longer-than-expected production times can still feel disappointing — and for that, we sincerely apologize. We’ve taken feedback like yours seriously and have made a major operational change. By April 1st, Adamans will be moving away from placeholder shipments entirely, with moissanite pieces shipping directly within 1–2 days to avoid situations like this going forward. We would really appreciate the chance to resolve your specific order properly. Please reply with your order number or contact our support team directly so we can review the timeline and make this right for you as quickly as possible. – Adamans Support Team

Response from AdamansFeb 18, 2026

Hi Chris, We’re really sorry to hear this was your experience, and we completely understand your frustration — especially when something was intended as a gift. We want to be fully transparent here. At the time of your order, certain moissanite pieces were fulfilled with a temporary CZ placeholder while the made-to-order moissanite version was being completed. This process is clearly disclosed on our product pages and at checkout, but we understand it hasn’t worked for everyone and we take that feedback seriously. Because of situations like this, we’ve made a major operational change. By April 1st, Adamans will be moving away from all placeholder shipments entirely, with moissanite pieces shipping directly within 1–2 days from our fulfilment center. Our intention has never been to mislead anyone, and we’re actively improving our fulfilment process to make the experience clearer and faster for customers going forward. We’d really appreciate the chance to look into your specific order and make this right — please reach out to our support team with your order number so we can resolve this for you as quickly as possible at [email protected] – Adamans Support Team

Response from AdamansFeb 18, 2026

Amazing, glad the team made it right for you!

Response from AdamansFeb 18, 2026

Thanks Paxon for the feedback! 💎

Response from AdamansFeb 9, 2026

Hi Ronny, We strongly disagree with the characterisation of this experience and need to clarify several points for accuracy. You placed an order during a high-volume holiday promotion that included made-to-order moissanite items. As explained in our email correspondence, some promotional orders are fulfilled using staged dispatch during peak production periods. This means a temporary placeholder shipment may be sent first while the final moissanite pieces are completed. This is done to secure promotional pricing and production allocation and is not a bait-and-switch. The placeholder items are not represented as the final moissanite delivery, and customers are always given clear options to: • wait for the final moissanite pieces • cancel the order • or receive a refund Regarding certification: GRA cards are informational grading cards, not laboratory diamond certificates, and they do not authenticate precious metal content. Their inclusion does not constitute proof of stone material and is standard within the moissanite industry. At no point did we refuse to honor a legitimate order. Where expectations or timelines changed, refunds were offered in accordance with our policies. Once payment providers are mentioned or disputes are opened, resolution timelines can accelerate as part of standard compliance procedures — this is not an admission of wrongdoing. We categorically deny selling non-sterling items as sterling silver, engaging in bait-and-switch practices, or operating under alternate names to mislead customers. Adamans Jewellery operates transparently under a registered business entity, and our domains and review listings are publicly verifiable. We ship a significant volume of orders each month, the majority of which are independently tested and verified by customers or local jewelers without issue. We consider this matter resolved and have already issued the appropriate resolution. We will not engage in further public back-and-forth, but we stand by our products, processes, and customer outcomes. Adamans Support Team