Adafruit IndustriesReviews of adafruit.com

Jeg bestilte og fik sendt en masse ting. En af dimserne var defekt, og efter lidt frem-og-tilbage med support (første skridt er gennem forum, men med hurtig svartid fra medarbejdere) fik jeg sendt en ny del gratis, endda en mere passende model.

I’m a hobbyist hardware hacker, and I regularly need specialist parts and supplies. Adafruit is always good for parts, tools, kids, and even gifts. Their shipping is fast, their products are incredibly high-quality, and their customer service is outstanding. Adafruit also has a lot of excellent learning resources, and they give back to the community quite a lot. Today I got another order from them, a bunch of storage containers for projects and parts, as well as some kits for practice. They’re all great and I can’t wait for the weekend.

I’ve been a Customer for over 14 years, and that ended today. I ordered a Raspberry Pi 5, Active cooler, kit, and M2 hat. Their shipping charges are inflated above competitors, and somehow most of their shipments “Just missed the trailer” And are they delayed by a week. Customer services reply to this was “ We handed it off to the shipper” Once the items finally arrived, I spent a week trying to get them to work. I was ultimately unsuccessful, and contacted customer support again. They directed me to make a post on their public forum and wait for a response. They provided some “ Helpful tips to get my post noticed” Again, this is a successful company with nearly 100 employees. Pushing all product support to unmoderated and unmonitored public forum is something that a startup does, not a successful company. I made the post as requested, received no replies, and when I asked customer service for an update and mentioned the possibility of a chargeback, they banned my account indefinitely and told me to find a new supplier. They did issue a full refund, which is all that I wanted to begin with. This is not the behavior of a well running and functioning company. Consumers would be well advised to follow customer services advice, and find a new supplier. I certainly will be.

Customer service is a joke- cart identified my address as "freight forwarder" which is isn't. Reached out to cust service three times, one week later I get a reply literally telling me to find another supplier. I changed shipping address and order went through. Expressed my displeasure (not in a discourteous way) at the lack of help via email and then account gets banned. Brilliant guys, ban a customer who spends $1000s a year on tech parts!! Sure, you bet I'll find another supplier now.

Superb customer service in comparison to most other electronics companies. This includes software libraries and guides for their products, something often not provided by others.

they boycotting uline because of politics , so i will boycott adafruit because of politics

They sell products that are not supported by their firmware on ESP32 device (which I also purchased) but their documentation makes it sound like the products are fully supported. Their CircuitPython does not work on Raspberry PI either. Very buggy and a lot of issues to resolve on your own. Tried on an older version RasPI and the latest, followed all the instructions to install Blinka, but did not work on either case. Complete waste of time. It would be easier to write a driver for the devices on your own.

They have some decent products in stock and an extensive inventory but good luck getting any of it to you. Shipping is a JOKE! I ordered a raspberry pi and paid extra for priority shipping in order to have it a few days before I needed it to set it up before a birthday party. It was not given to USPS until the day it was set to be delivered! Then it was lost for 2 weeks on a truck somewhere (not adafruits fault), but when I requested a replacement with NEXT DAY shipping it took FIVE days to get to me. Now I have stupidity ordered something from them again. It has been 4 days since I placed the order and the tracking says the label was created days ago, but hasn't been dropped off/picked up yet... Why is there a 96 hour wait period between "ready to ship" and "Ok, I guess it can be shipped now"?? RUN from Adafruit!