Avanish J.
Do not buy... You only get false promises
These guys need to be reported to Consumer Courts. deliver estimate moved to Feb 2021 and that would be 3 months since I placed the order. It's cheating! Update: It has been 2 months now and I do not even have a Shipping Label. MY shipping estimates moved from Thanks Giving to Christmas, then new year and then mid Jan. Now it's end of next week. It's just that there is always next week after that. Frankly speaking it's not even a 1 star experience this far down the line! They still show false timelines of 4-6 weeks on their website when there clearly are people like me waiting for 2+ months. In line with others, I had bad experience with Adam Fitness. Before placing the order, I did read general feedback on bad customer experience and disregarded them which was a mistake. Do not repeat that! Adam Fitness always displays Items in Stock. Do not fall for it! What that likely means is their suppliers have raw materials to make weights and not that Adam Fitness has the weights. I placed my order on 16th Nov and before placing it, connected with them on Chat(Messenger) to get awareness on shipping time. It was told generally it takes them 10 days and I was fine even if it took 2 weeks. Week 1 (11/20) Connected them again on 11/20 and was told it's running late by 1 week. Week 2 (ThanksGiving) : Adam Fitness updated they would need 1-2 weeks of lead time. They use words full of ambiguity and you will fall for it. Estimate at this time was around Thanksgiving Week 3 (11/30) : Again connected on Messenger and was told the item would be surely shipped this week Weeks 3 (12/4): Since this is their last day(Friday) on the week when they ship. I was told it should ship out Week 4: (12/7) : On messenger, I was told their warehouse had some issues so could not ship. And they will be now shipping my package any day and shall have tracking Week 4: (12/11): They are no longer available on Messenger and were too busy to pick phone. Sent a text and received their reply next day that "It is currently taking 4-6 weeks to process order. You order isn't expected to fill around Christmas". Again based on their conversation style they wouldn't clearly say when it will ship. So I see a trend, folks at ADAM Fitness don't have any idea if and when items would ship. Showing false timings 2-3 weeks on their website is a trap to funnel in more customers when they clearly know they can't deliver . BTW 2-3 weeks was something they have recently started showing. I feel I lost time working with them and that's what all customers go through. It's a spiral down circle where you spend another week in hope of receiving package and to make up for the lost time. Many customers could take an informed decision if they would show it takes 2 months for them to ship and have less hard feelings about waiting on an order. On the brighter side these weights are kind of cheapest in the market and from pictures look good. Generally Customer Service is available for queries and have offered free cancellation and full refund. Also this is the only option Customer Service will provide you once you complain them of late orders. You will be talking to founders and co-founders so feel privileged as they will often remind you of that. My overall experience would really have been a 5 star and likely the same for many others, had they shared honest shipping estimates and not repeatedly hurt customer trust by false promises I recently ordered an extra set from Amazon at a higher price and it's already on its way. I am still not going to Cancel this order which is over 550$ and keep posting updates every week until they ship it. May be this might help some other customers from falling for their false shipping estimates. Update : Week 6 (11/22) Received 35 lbs plate from my entire order of 410 lbs. The plates look good from outside but can not be used due to imperfections in the plate hole which will scratch and ruin my olympic bar. I reached out again and was told of a free replacement (likely after another 2 months). On the other hand now the estimated date for rest of the order has moved to mid of January. Again it's not a certain date but tentative. I still appreciate that I get response on my texts sooner or later and wish some day to receive the weights. Clearly its going to take 2-3 months Also want to give credit to their super fast shipping. I received the 35 lbs plate in 2 days once UPS picked them. And now that's a different matter it requires replacement :( I find seller Ack'ing the problems and still would like to see this through!
Response from Ad4mDec 22, 2020
I appreciate the feedback. We’ve changed our time estimates to better reflect the delays we’re experiencing. All we can do is try to keep improving.