ACXReviews of acx.com

Booked a 6 seater taxi 6 weeks in advance for a very important event. No sign of the taxi when we arrived at the station. After waiting 10mins and bring cut off 3 times I called to be told they had no drivers as they were all on their break. Appalling service. To not fulfill a booking and not even inform the customer they couldn’t do it is disgraceful. Would never use again and would encourage others not to. Completely opposite to the professional services their website describes. Truly awful.

Holy socks, what happened to them? They've gone to trash when they once were top Audiobook platform. Constantly down or booting you after a few moments while searching open title auditions, that either open to a blank web page, or an error syntax page meaning EXPIRED TITLE. Which is a total waste of time. Whatever. So glad there are other, more affable audiobook sites to work with.

What a nightmare. Gave an address in SE10 and he took us to the O2. Told him it was the wrong address and attempted to go thru Blackwall Tunnel. I directed him closer and still took the wrong way. As an insult he charged un £9 extra. Told the office of the problem to avoid it for our return journey and he goes to the same wrong area. First time we have used them for years and won't be going back. Abysmal.

A one star because it is not possible to leave no stars. ACX cancel accounts without good reason and even if reinstated refused to pay royalties. They don't care about contributors and have the worst customer experience of any company that I have ever dealt with. They show disdain to their contributors and hide behind opaque, unethical terms and conditions which they use to falsely penalise decent contributors. I would avoid them if you can. Although badged under Amazon, they are nothing like Amazon. They are very unethical. You have been warned.

I contacted them because they didn't pay my royalties for the last 4 months. I figured out it was maybe a wrong number in the bank account so i updated it. It's something like 70000 $ i'm waiting from them. After i wrote, i received this email "Thank you for contacting ACX. I understand that you've just updated your bank info and you'd like clarification of the payment date for backed payment I'm sorry to hear that you've had this issue. Thank you for updating your information. Your backed earnings will be distributed with your next payment. I'm sorry about the inconvenience that this may cause. Please let us know if you have any other questions or concerns. Sincerely, Rich" And guess what? One hour later my 2 books contract has been terminated by them without saying ANYTHING and my account closed!

I hired the narrator, He produced the audio as a 6-hour book, contrary to the 4-hour estimate. I requested (required) a change. He refused. Just told me to get on Paypal and pay. I requested to terminate, but he refused. ACX responded that I was only required to pay 50% of the estimated amount of the original agreement of 4 hours. I was given 24 hours to reply to terminate or my personal information will be sent to the narrator. I followed their instructions. ACX gave out ALL my personal information anyway. I was harassed, and threatened, and sent bogus identities from him to get me to respond. I sent my concerns to ACX as to his threats of violence and then they went dark. They shelter their narrators and exploit writers. June 2022

I am a narrator. Both of my books were pulled due to the fact that they do not check to see if the producer has the rights/permission from the author. I had put in well over 80 hours of work between the two projects. Both of these were royalty based so I receive absolutely nothing! I forget, who is the multi-billion dollar company? Crock of s&*t

Under the guise of checking you own the copyright (they want a paid for certificate, comically even send you the link to buy it) and your tax status they withhold earnings. I've sold 376 units. And be paid nothing.