Acuvue Brand Contact LensesReviews of acuvue.com

Been wearing them for 30+ years but I've noticed a decrease in quality in terms of length that they last. Because I don't wear contacts daily, I have always worn 2-weekers. Years ago, they would only lose their shape/become dry at the end of the 2 weeks. In recent years, they begin to deteriorate at the end of just 1 week of wear. Worst of all is their rebate system that requires a photo of the boxes, a photo of the receipt AND the physical receipt. All of that hassle not even for actual money returned but a prepaid Mastercard

I purchased Acuvue contacts with an ey exam. It took me a few months to fill out rebar information because my son was get it married. It was difficult to make sure I had all original copies and pictures to mail in. Then, I was denied because it was out of their rebate window. When it went to reorder, the website told me I would receive $150 rebate for 12 month supply (making them the same price as 6 month). When I went to input the information, it told me I was going to receive $50 rebate. I would have never purchased a 12 month supply. The customer service said that I would only receive $50 because I wasn’t a new wearer even though I had never received a rebate before. I’m working to return the contacts with my eye doctor. Hoping I can get my money back and will find another brand. I don’t want to work with a company that will not honor their rebates. Very disappointed!

The rewards website is horrible. It takes forever to load and the scan doesn't work. On top of it all I got a reward sheet from my eye Dr and it says as a new wearer I woukd get an additional $100 and it did not even offer that to me. Plus after uploading everything they still want you to mail in the original receipt after you already loaded it on their website. Not a good way to get rewards. I am thinking they did that on purpose so people won't bother with the rewards!!!!!!

DO YOU REALLY WANT TO BUY ACUVUE CONTACT LENSES? Acuvue is owned by J&J which has a history of decision making that does not favor their customers: (1) they knowingly sold talcum powder that caused cancer, were ordered to pay $4.7 billion to former users of the talc powder, and then tried to avoid the payout by declaring bankruptcy, (2) they deceptively promoted opioids as safe for chronic pain for which they were forced to pay $5 billion as part of a nationwide settlement, (3) they were forced to pay $8 billion for marketing an antipsychotic drug off-label and for not warning of very significant side effects, (4) they sold hip implants with a 40% failure rate ($2.5 billion in settlements), and (5) they misrepresented the safety and effectiveness of their vaginal mesh faced over 100,000 lawsuits as a result, failing to settle with patients when other vaginal mesh marketers admitted their mistakes and settled. By comparison, the complaint that I have with Acuvue is small stuff. To make you think that you are getting a “reward” for buying their Acuvue lenses, they ask you to waste an inordinate amount of your time to collect the “reward”. You have to: -get a receipt from the contact lens prescriber, -take a screen shot of the receipt so it is in the format that Acuvue requires so you have to have the receipt in digital form, -set up and sign into a Acuvue account, -watch a video, -fill out their multipage form online, -wait to receive the contact lenses because you can’t complete the process without taking a photo of the lenses so you have to receive them first, -upload the photo of the lenses you just received a few weeks after you bought them, -print out the receipt -write a confirmation code on the hard copy of the receipt you have printed, -find an envelope and place the receipt with the confirmation code in the envelope, -put a stamp on it, -and send it to the Kalamazoo MI address they give you in this process. Why do they do this? Why do they make you work for them when, since you are the paying customer, they should be doing whatever work is needed? Because this is totally unneeded. My assumption is that they are hoping that this long process will wear you out so that you don’t jump through all these hoops and so that they don’t have to pay you the “reward.” My “reward” was $100. Why don’t they just drop the price by $100? Buy elsewhere the next time. Costco, Walmart, and 1800 Contacts are perfectly fine to use!

Freaking hate this company. They make it dang near impossible to get their rebate. I like their contacts but damn!!! This ridiculous. Emailed and no response for 2 weeks. Call and they say to email 😂 aufr? Absolutely unbelievable and anxiety attack causing, pay the extra money and save yourself by going to another company since you aren’t getting the rebate you were promised.

I’ve been wearing these contact lenses for several years now, but the quality has drastically declined in the past year. I’m not sure what they’ve changed, but they’re now extremely cloudy. I only wear them for a day or two before throwing them away, even though they’re supposed to be biweekly. They irritate my eyes so much that I’m starting to think about giving up on them. It’s a real shame because they used to be such good contact lenses.

Worst experience I've ever had... Customer service for filing the rebate was unworkable. Each time asking for a different piece of information or detail. 2 months in and ongoing. Customer service reps were extremely rude and unhelpful despite giving them an immense amount of patience. A complete wall of incompetence.

Horrible company and contact lenses. Please do not buy as they will lure you to buy their contacts through a rebate/rewards and lie to you and not process your request when you submit it. Somehow lost my mail. Sent them a soft copy via email and they ignore my emails even after waiting 6-8 weeks as noted. Guess I will be buying via Costco going forward or trying a different brand. Horrible, please fire your customer service team or your rewards team. Implement AI, it would probably be a lot more useful.