The Tamra V.
Good quality product & room for improvement on the back end
Acutrack produces a high quality product at a great price. It's the reason I signed on with them...price. My clients are raving about the high quality of the book. The concerns I've worked through include the long onboarding process which was extremely clunky. They knew they needed to map shipping, but for someone new to this industry, I didn't know everything that would need to be mapped. A "mapping error" cost me hundreds of dollars and separately a "mapping issue" nearly cost me my Amazon Seller account. Working the kinks out took a long time. Their lead time is long. Their "fees" are a little higher than other estimates, too. Now that everything is up and running smoothly the process is seamless. Orders arrive, they fulfill and bill me monthly. I pay the bill. We start over. It's all good. Will I use them again? Maybe. I'm thinking that now I know their process things would be much smoother and easy to work out. The end product is terrific.
Response from Acutrack, Inc.Mar 15, 2023
Thank you for this very constructive feedback. We are working on improving our process. We do appreciate you choosing Acutrack for your book print fulfillment.