AcuraReviews of acura.com

I purchased a 2021 RDX from Vandergriff Acura in Arlington, TX without knowing it did not come with a spare tire. On 8/9/25 - three DAYS after Acura Care expired - I had to have the car towed to the dealership for a tire replacement. This is the 4th Acura I have purchased, and the third from this dealership. Apparently customer loyalty is unappreciated, because they are refusing to refund my towing fee.

Acura Intrlegra A spec manual is the perfect daily If you like a tinge of excitement with a practical car, the slick shifting six speed manual rows through the gated like butter. There’s just enough power to have fun and not get you in trouble. Seats are very comfortable. Sound system is perfect. The car looks great and is affordable. I highly recommend this car Totally worth it never selling it. 

Avoid Leasing or Purchasing an Acura—Especially the Acura ZDX I strongly advise against leasing or purchasing an Acura vehicle, particularly the Acura ZDX. I leased my ZDX in October, and in December, I was the victim of a hit-and-run accident. Since then, my car has been sitting in a body shop with no clear timeline for repair, as both Acura and Honda have been unable to provide the necessary parts. It is absolutely unacceptable that their parts are so severely backordered, and neither company can offer any solution other than placing me on a never-ending waiting list. Instead of taking responsibility, they continuously pass customers back and forth with no real assistance. There are no managers available to speak with, and customer service is abysmal—relying on generic, scripted responses rather than genuinely addressing the issue. Meanwhile, I am still required to pay my lease payments, in addition to covering the cost of a rental car, with no financial assistance from Acura or Honda. They refuse to pause my lease or provide a loaner vehicle—despite the fact that this entire issue stems from their inability to supply the necessary parts. To make matters worse, my dealership has been equally unhelpful. Rallye Acura in Long Island initially promised assistance only after I left a few negative reviews, but after a single phone call, they completely stopped responding. If you are considering an Acura, think twice. Their lack of accountability, poor customer service, and failure to support their customers make them a brand to avoid at all costs. And if you’re in the Long Island, NY area—stay far away from Rallye Acura.

Absolutely horrible customer service, called to try to work out payment agreement as I was getting behind on my lease due to personal issues. They wouldnt work with me, so I said fine repo it cause I could no longer afford the payments. (I worked for Acura for 6 years always had a car through them, they sold the dealership to someone who got there own people and fired everyone, so I had to start making payments with out the lease allowance) so the screwed me and my Family. Anyways took them 3 months to take the car. I didnt receive any phone calls except for one from a very scetchy person left a message you must call me immediately or else then they went even further and stalked me online to find out who my best friend was and called them to find out if they could find me and told my best friend that I had a warrant out for my arrest and then questioned if I was still living with my girlfriend whos now my wife Like how did they know that looking up personal information thats none of their damn business. When I called back this sketchy person, she was a complete *** and continued to be sketchy and said we cannot find your vehicle. Where is it or I will send a police officer to come and arrest you please lady I know every cop in this town and they know me on good notes. She said that they would come out the next day to come get the car and they have yet to do it. Completely sketchy service sketchy people dont bother. Car is not worth it.

Buyers beware - even if you like one of their vehicles, know that their customer service at dealerships and at corporate are constant tones of belittling and pushing blame and not willing to help. They've had multiple recalls on my car and dealership only contacted me to come in for an engine recall after a half year of the engine recall date. Coincidentally, only after my warranty was expired. They lied for months about when my car would be done, and it ended up being held up for 4-5 months. From there, multiple issues arised and more damages on my car, which all happened under their engine recall service (obviously, as I suddenly had issues as soon as I picked up my car and damages). I refused pick up multiple times due to their poor work. They referred me to corporate and after weeks of no contact they denied any need for them to help or do anything, that costs would be my own fix (when in reality, it was under their scope of engine recall and their liability). They have automated emails to sound sincere, but in reality, will not reach back and answer any phone calls. Complete waste of time and extremely rude customer service. I'm baffled that customer service all around had gone downhill as soon as my warranty expired. Unless you simply love the vehicle and do not care for the mishaps later on, go ahead. However, after having multiple vehicles at Acura, I can comfortably say I will never purchase an Acura vehicle again (let alone all their recalls anyway).

So I purchased an Acura MDX in June of 24 a hit n run accident damaged the car and windshield . I have been without this vehicle due to supply chain issues with Acura it’s now October and I still don’t have my car. They never offered a loaner or to help pay your note anything to help you since it’s not your fault about the supply chain. I regret purchasing this car and I’m still having to get rides, still pay the note and insurance. The model is a 2022 .. good luck to you if you damage your windshield. They have no answer for you other than keep giving you false ETA’s then that date come and it’s set back again . The least they could do is offer a loaner to me. SMH .. regrets!

Avoid Acura of Tempe at all cost. Shady sales tactics, originally, I was offered 8% APR on a used vehicle, then called back into the office a week later, stating the loan had fallen through. The new APR was 13.75% and they tacked on an additional 10k for the finance charge. At this point I had already decided I wanted to keep the vehicle. I would never recommend this place for a first-time buyer, and I do not plan to use them as a trade-in in the future. The air-filter I got on the engine and cabin was filthy and I was charged to have it replaced. I've contacted Acura directly, who told me to go to the GM, I've sent an email to the GM and have yet to hear back weeks later. The sales person also insulted my girlfriend while I was there which I didn't catch until afterwords.

It was the absolutely worse experience I’ve had in my life. Had 2021 RDX with blown engine and only 74,000 KM. Both Southview Acura and West side Acura were absolutely horrible. They went out of their way to make things more difficult for us. We wanted to trade RDX on another car rather than spending $15,000 to have her fixed. Southview offered me $10,000 for trade and West side would give me 16,000 for trade. The used engine to replace blown engine cost $5500 and they were going to charge us $9,000 for the exact same engine. They basically gauge customers off with inflating the amount they charge you. The most unprofessional dealership I’ve ever dealt with. Rude,sarcastic staff at both Acura branches. Charged me $187 for oil filter when the same filter at NAPA was $11. Had to have RDX towed from West side to Southview as that was the dealership who had the car we wanted to buy. Car was towed back to Southview without the license plate. In order to cancel the plate number and get a new plate, I had to file a report with the police. They had no reason to remove license plate in the first place. I swear they did stupid crap like this just to make getting a new car more difficult. Both Acura branches basically hate each other. Both would bad mouth each other straight out to the customer. I traded the RDX on a 2022 Mitsubishi Eclipse Cross and finally this nightmare that’s been ongoing since April has come to an end. My Mitsubishi is in my garage. I do not recommend anyone to buy an Acura vehicle. Buyer beware!!!!!