Acuity SchedulingReviews of acuityscheduling.com

I use Acuity Scheduling for my beauty and wellness studio and overall it’s a strong platform for service-based businesses. The automation (confirmations, reminders, follow-ups), customizable intake forms, and the ease of client self-booking make it very effective for managing a busy schedule. That said, there are a few improvements that would make the system significantly better—especially for businesses that offer multiple or layered services. The biggest issue is the lack of true multi-service booking within a single appointment. Currently the workaround is to list additional services as add-ons, which can make the booking screen feel cluttered and less intuitive for clients. Being able to stack multiple services into one appointment would make the booking experience much smoother. It would also be helpful to have a limit on how many times a client can reschedule an appointment, as well as the ability to apply multiple codes to one booking. For example, if a client has multiple memberships or credits, they currently can’t apply more than one code when additional services are booked as add-ons. Additional improvements that would make a big difference: • Waitlist functionality so clients can join a list if a desired time is unavailable • Afterpay integration as a payment option • The ability for clients to skip re-completing intake forms when nothing has changed • The option for businesses to change the term “deposit” to “retainer”, which is often the more legally appropriate language for non-refundable reservation fees • Better membership and credit management, including the ability for multiple memberships or credits to be applied to a single booking Overall, Acuity has great automation and customization, and it works well for many service providers. With improvements in these areas—especially around multi-service booking—it would be an even stronger platform for businesses that offer complex or layered services.

The app is very good. Easy to use for customers.

Good app, easy to use in most ways. 4 improvements that would make it easier for us would be : 1. To be able to delete all upcoming bookings for a client on the phone app …currently u have to delete 1 appt at a time & if we have 50 odd appts for that client it’s time consuming. I have to find time to get to the laptop, wait for it to start, pick up on the Internet hotspotted from my phone, log in & do it from there. 2. When we book a client that wants a regular ongoing riding lesson spot we can only book max 52 of them, then we aren’t always aware that their bookings have run out so it appears we have a spot available when we actually don’t. We have accidentally double booked lessons because of this 3. When a coach or a client wants to change coach we can’t just click reschedule all & nominate the coach we now want the bookings in with. We have to use the laptop to delete all their lessons then book them all again under the new coach which then creates more cancelled lessons when u go to view their lessons at any stage in the future 4. When viewing upcoming appts for a client on our phones we’d like to be able to not see alllll the cancelled lessons, only the valid ones. On the laptop you can select not to see them but on the phone we haven’t found that option. We are a riding school so we are rarely in the office to use the laptop, we are out & about on the property or trying to make changes to bookings at home after work so to need to access the laptop at work to perform these certain functions is frustrating

I really enjoy this scheduling app. The one thing I feel would be really important to add. Is that when someone receives their reminder that they could return a confirmation back to me that way I know they’re coming

Good service but no customer service and the lack of customization can be frustrating

This is the best scheduling system it’s so simple and easy to use. My clients love how easy it is as well.

Great Scheduling platform Easy to use reliable and perfect for managing client appointment

From a Non-profit point of view. Where as this application works very nice in scheduling our clients; I am continuously being asked or encouraged to bring in pricing. We are a non-profit; which means we do not charge our customers for our services. It would be nice if you could develop a scheduling application for non-profits to use.