Acuity SchedulingReviews of acuityscheduling.com

SHIT SOFTWARE SHIT SERVICE Just being "Honest" AND YOU HAVE A URL FOR HOW TO WRITE A "USEFUL REVIEW" WILL NEVER USE THIS POS SOFTWARE EVER AGAIN!!

I have lost so many hours of my life already to trouble shooting the many and myriad inconveniences and failures of acuity scheduling, I hesitate to take the time to really dig into all the reasons I despise this software. Two things I like about acuity and then I’ll get onto the rant. It syncs with my google calendar perfectly and even says the client name and length of session in the Google Calendar, so I can see everyone I’m working with on any given day and when from my Google Calendar. It’s the best thing acuity offers in my opinion. That and I like how pretty the booking site looks to the client. Very Aesthetically pleasing. However, like a physically gorgeous person who becomes less attractive the more you get to know, acuity doesn’t offer much beyond a nice exterior appearance, and great calendar syncing. The back end is not intuitive to use and things are hidden in weird places. For instance trying to locate a clear list of all my blocked off dates that I have made myself unavailable - it should so easy to find, but it’s buried. As soon as I got used to where to find the feature, it moved somewhere else for no apparent reason. You can only send one text message reminder to clients. Why not two?! Seriously though? Why only one?? It isn’t possible to send a mass email to your client list while keeping the other clients anonymous to each other - if you want to contact clients in an email with news about your business you have to email every person individually. Don’t get me started on when I wanted to offer two different kinds of service - a deep massage and a relaxing massage -and have acuity make one or the other available for various time slots. For instance, a deep tissue session could be available at 9, but then the rest of the day only relaxing sessions would be available for booking, so I wouldn’t be overbooked with back to back deep work all day. I may as well have been reaching for the moon. Many times I have pointed out how the app doesn’t provide a function or has a function I don’t think works well, and not one time in more than 18 months has one of these been taken to heart and implemented into the software. I swear the email file, they send suggestions from users for how to improve the software, is a trash can. It wasn’t always like this, but it’s become more and more, that if I go online and chat with a customer service person, they send me a generic video of how to fix the problem that I could have looked up myself, that obviously doesn’t really help me if my issue isn’t just the basic cookie cutter confusion. Why can’t the customer service people just walk me through it personally, which is literally what I chat with customer service people for - the personal touch. I hate the way they send short videos and want you to figure it out yourself instead of guiding you through or god forbid offer to share your screen and allow you to watch them navigate and fix it on your screen, so you can slowly what they are doing and how the fix works for future incidents. I have a client who likes to sign into their user portal on my website to see their upcoming appointments. Very reasonable expectation of a scheduling app. However, because this is acuity, unless I manually go into acuity from my laptop, (not mobile phone, because that would be too convenient) and go to that client specifically and click a button to “assign appointments to the user” in order to make the upcoming sessions visible on the client's end - they can’t see anything. It’s literally insane! I had my address set up in acuity and that address was included in my single text message reminder that goes out to clients - one day it started sending a link to a google meets hang out chat room instead of my physical address. I only learned of this when a regular brought it to my attention. The “customer service” person insisted I did something, checked a box somewhere in the depths of acuity hell, to cause the change. I absolutely promise you I did not and that they certainly updated something on their back end to cause the glitch. It was a huge struggle and looong conversation to get it resolved all while they were blaming me for the issue. Okay I have worked myself up in to a legitimate rage here. As a small business owner who literally runs every aspect of the business entirely myself, it’s been a bear finding the time to switch to some other software, but it is fully my intention to do so, as soon as possible. The most difficult part of my first year and half of being in business has honestly been dealing with acuity. Not finding clients, not managing taxes, ACUITY. If you’re thinking of using this software, don’t.

I absolutely loathe acuity. It isn’t user friendly, it never does what I want, it has terrible customer support and it’s expensive.

This page constantly has problems, randomly logging me out of the app on my phone, when I try to login in and put all my details in the page refreshes it’s an absolute nighy

A lot of problems with features. Customer support are not helpful.

Scheduling software is no longer working. Three weeks no help. Scheduler is not syncing correctly. I have been emailing regarding this issue for 3 weeks. No help. I have asked to call me. NO reply. I have asked for assistance no reply. I have asked to have my case escalated no reply. Update: 5/13/2026 I have emailed. Still no help. They told me I need to sign back up for them to help me.

God they drive me insane - when I FIRST started using them back in 2016 they were really good, I don't know whats happened but they are useless now, I'm about to move to a whole new calendar system which is no mean feat with my business but anything other than having to deal with the endless useless different person each time never being able to resolve the issue that has been going on for 3 months now, signing off with cutesy fake marketing slogans 'live, laugh, love' whilst completely failing to remedy the issue with syncing with google calendar. Can't wait to work with a diary system that actually works.

I have not used the program. I never heard of it until I received a suspicious email today & searched the company it came from. The email was sent to my inbox via the Acuity Scheduling App. It is asking me to click a link t0 Download Files Regarding a Case Filed Against Me on 3/13". As there is No Specific Information regarding What the Case is In Regards To, (just a Case Number & a Highlighted Warning Message stating that Failure to Inspect the Documents Could Result in Adverse Consequences, in an attempt to scare me into clicking the link & downloading whatever is attached); I Am Not Clicking Anything, as I assume it's SPAM. I am leaving this review as it seems the best way to inform users to beware.