Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling reviews

Showing 119 reviews with 4 stars · Clear filters

Balance by Brooks P.
Mar 9, 2026
Great for basic scheduling
I don't have much experience with any scheduling platform outside an EMR, but Acuity does do the job, most of the time. There are some issues that we have when it comes to creating certain specials, gift cards, and point of service transactions. We have to get creative in how we provide those discounts and sometimes I just don't have the bandwidth for creativity. I do like getting the texts when clients schedule and cancel. That is super helpful.
Response from Acuity SchedulingJun 8, 2026
Thank you for the honest review! We’re so glad the text notifications are keeping you easily updated on your schedule. For the gift cards and discounts, we’d love to help make that process much smoother for you. If you ever want to hand that setup over to us, please reach out to our team here: https://sqsp.link/JSSld8
Report
Nicole Bettina C.
Mar 9, 2026
very good tool and easy to use.
very good tool and easy to use. Sometimes though the e-mails don't reach the client even if the e-mail address is correct. I then receive a message, that the mail did not reach the client and that it might be because of an error in the e-Mail address wich then is not the case!
Response from Acuity SchedulingJun 8, 2026
Thanks for the review! It’s awesome to hear that Acuity is making your scheduling easy. We really appreciate you flagging that issue with the email bounces. To help you troubleshoot this and get those emails delivered seamlessly, please take a look at this guide: https://sqsp.link/rgBOxK If you need any help with that, please reach out to our support team here: https://sqsp.link/JSSld8
Report
Chioma I.
Mar 9, 2026
I would appreciate controlling mass…
I would appreciate controlling mass text messages. New features! A review option for clients and more.
Response from Acuity SchedulingJun 4, 2026
We love a good feature wishlist! We’re always looking for ways to give you more control over your business, and we've officially passed your ideas for mass texting and client reviews along to our product team. Thank you for the feedback 💙
Report
Shaine L.
Mar 9, 2026
Please add a ‘Waitlist’ feature on Acuity
Acuity is great for organizing bookings with my nail business. However, it would be nicer if there is a ‘Waitlist’ option for clients who want to get a notification whenever a slot opens up so they can book it right away! Other scheduling platforms have this type of feature already, hoping for Acuity to have the same!! :)
Response from Acuity SchedulingJun 4, 2026
Thank you for the wonderful review! We always love supporting nail professionals, and you'll be thrilled to know we've been listening to your requests. Appointment waitlists are officially live ✨️ It’s a brand-new feature we just rolled out to give your clients that exact 'slot opened up' notification you mentioned. You can get a full breakdown of how to use it here: https://sqsp.link/6NGs5D
Report
Julija B.
Mar 9, 2026
I really like to use this platform for…
I really like to use this platform for my business. Really comfortable and useful for me and my students. Only 1 negative thing I have to say, that I have to switch off reschedule bottom, because, unfortunately, after pack of classes is expired, students can still reschedule classes how much they want. Should exist some block for rescheduling when pack expired.
Response from Acuity SchedulingJun 3, 2026
Thank you for the review! We’re so glad Acuity is a comfortable and useful tool for both you and your students. We really appreciate you flagging that feedback on rescheduling expired packages. Our team relies on insights like yours, and we’ve shared this suggestion with our developers to look into for future improvements. Thanks for letting us know!
Report
MELISSA H.
Mar 9, 2026
It works for me as a solo practitioner
It works for me as a solo practitioner! Although, I do wish it had the capability to manage wait lists. This is also the only scheduling app I've used so I don't have anything to compare it with.
Response from Acuity SchedulingJun 3, 2026
We love hearing from happy customers. Thank you for the review 🙌 We also have some big news to celebrate: appointment waitlists have officially arrived! You can find a full breakdown of the new feature here: https://sqsp.link/6NGs5D
Report
Bonnie Z.
Mar 9, 2026
I wish I could cancel multiple…
I wish I could cancel multiple recurring appointments at once
Response from Acuity SchedulingJun 3, 2026
Hi Bonnie, thank you for leaving a review, we appreciate you taking the time to do so. Our apologies for the delay in response. We understand that it's important to be able to cancel multiple recurring appointments at once. A member of our team will reach out to you via email to assist you further and provide additional information.
Report
April B.
Mar 9, 2026
I like the subscription option but we…
I like the subscription option but we get logged out too much and it’s hard to get back in at times
Response from Acuity SchedulingJun 2, 2026
We appreciate you taking the time to review us, and we're sorry for the slow reply! We never want a login issue to get in the way of your scheduling. Our team tracked down the issue with the app and a fix has since been implemented. If you’re still running into any trouble, please let us know, so we can look into it together: https://sqsp.link/JSSld8
Report