Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling reviews

Showing 119 reviews with 4 stars · Clear filters

Language Class P.
Mar 14, 2026
I didn't think this was for a public-facing review
Overall, I like Acuity very much. The UI is mostly intuitive and I like the features it makes available, especially for scheduling and receiving payment for online language courses. One suggestion I have is to introduce automatic price changes for late enrollment. For example, only making one entry for a course/service, but having the price automatically change to something higher after a certain date.
Response from Acuity SchedulingJun 12, 2026
Thank you for the review! We’re so glad Acuity is a great fit for your online language courses. That suggestion for automatic price changes based on enrollment dates is fantastic. We have gone ahead and submitted that request as feedback to our developers. We appreciate you taking the time to share your experience 💙️
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Karina M.
Mar 12, 2026
So much I love!
I love the automatic scheduling reminders, confirmation emails and zoom links. I even love the feature where you can schedule automatic gaps for travel time or turnover time between clients. I just wish the text reminder had an option to link a cancel/reschedule button as the email feature does. It makes it harder to encourage my clients to reschedule/cancel themselves as opposed to having to text me about it.
Response from Acuity SchedulingJun 12, 2026
Hi Karina, thank you for taking the time to write a review of Acuity Scheduling! We're delighted to hear that you are enjoying many of our features, and they are working well for your business. We can share this feedback with the development team on your behalf, we understand how this would be helpful for clients. We're not able to confirm if this will be implemented, but it will be on the development team's radar when they plan out new tools. If you require any further support with your account, you can reach our support team here: https://sqsp.link/8S1iJb.
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Angus
Mar 11, 2026
I like how it syncs with my calendar
I like how it syncs with my calendar. Using the backend from mobile is a bit more of a clunky experience but the new mobile app seems to improve this.
Response from Acuity SchedulingJun 12, 2026
Hi Angus, thank you for taking the time to leave a review. We're delighted to hear that you're enjoying the calendar syncing feature and that the new mobile app update has improved the user experience for you. If you require any assistance with your account, feel free to reach out to our support team here: https://sqsp.link/8S1iJb.
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Lori T.
Mar 11, 2026
Great system to use & track
The ease of use of this system has helped me schedule and track clients easily and effectively! I love the text reminder….just wish we could do 24-28hrs ahead of time (23hrs now). I have a 24hr cancellation deadline and I’ve gotten feedback from a couple of clients they wished the text was before my deadline. Personally I think 2days is too far ahead.
Response from Acuity SchedulingJun 12, 2026
Hi Lori, We appreciate you taking the time to write a review. We apologize for the delay in response, we have received a high volume of reviews. It's great to hear that you are enjoying the SMS reminder feature, and thank you for sharing this insight with our team. We understand how having the reminder sent a bit earlier, would be helpful for your cancellation policy. Currently, a text reminder can be sent from 15 minutes to 14 days before an appointment. A member of our support team has followed up with you via email to provide you with further assistance.
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Jag
Mar 9, 2026
Good over all but 1
Good over all but 1. Doesn't always find my patients when I input their names to create a follow up appointment and 2. often books follow up appointments as initials.
Response from Acuity SchedulingJun 10, 2026
Thank you for the review! We’re glad Acuity is working well for you overall. To easily find existing patients and select a follow-up type in the app, we recommend using the method outlined in this guide: https://sqsp.link/sGrbvQ. If you need a hand, reach out to us at https://sqsp.link/JSSld8 💙️
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Casey
Mar 9, 2026
Acuity is definitely one of
Acuity is definitely one of, if not the best appointment scheduling apps for how easy it is to use. I have a couple issues with it from time to time but mostly it works well and efficiently for my business.
Response from Acuity SchedulingJun 10, 2026
Hi Casey, Thank you for taking the time to write a review, it is greatly appreciated. We're so happy to hear Acuity Scheduling is working efficiently for your business and that it has been easy to use! If you encounter any issues in the future, feel free to reach out to our support team here: https://sqsp.link/R4nGTR.
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Desiree B.
Mar 9, 2026
love it, a wait list option would be helpful
I like how easy it is to customize appointment types. My clients find it easy to use also. I would love if there was a waitlist option. I sometimes have clients that want a specific day or want to be in line if I have an appointment come available. It would help me because I won't always remember if someone says let me know if you get an opening.
Response from Acuity SchedulingJun 9, 2026
Thanks for the review! We have some incredibly exciting news to share! Our development team has been hard at work, and appointment waitlists have officially arrived on Acuity. This means your clients can now get an automatic heads-up whenever a spot opens up on your calendar. Head over to our guide to get started: https://sqsp.link/6NGs5D
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S. J.
Mar 9, 2026
5 out 5 would be great but...
I would give a 5 out of 5 because I truly like the scheduling system. I have been using this system about three years. Its just certain areas need minor adjustments. For me, I have no way of limiting the number of add-ons a customer can select for there appointment and the interface for purchasing gift certificates needs to be simplified so the customer can have a general "To: From:" and the ability to text or email the gift certificate to the recipient. Thus, on my end I see the gift certificate listed with the "To/From" so I can find the names.
Response from Acuity SchedulingJun 8, 2026
Thank you so much for the review and for sticking with us for three years! We love having you in the Acuity community, and we really appreciate you sharing these specific areas where we can level up. We've captured your exact notes around gift certificates and add-on limits, and have shared them directly with our development team as a recommendation on your behalf for future updates. Thanks for helping us make the platform better!🌟
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