Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling reviews

Showing 92 reviews with 3 stars · Clear filters

Colorado T.
Mar 9, 2026
multiple sign ins required weekly
Both the app and the web browser versions routinely kick me out and I have to do my two-factor authentication sign in all over again, sometimes multiple times a day. it's incredibly annoying.
Response from Acuity SchedulingJun 10, 2026
Thanks so much for sharing your feedback. We’re currently navigating a high volume of messages, so thank you for bearing with us and for your patience while waiting to hear back! We're sorry to hear about these issues staying logged in. Thank you for reporting this. Our team identified this issue and a fix has since been implemented. If you still run into issues with this, please don't hesitate in reaching out here: https://sqsp.link/JSSld8
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Cindy G.
Mar 9, 2026
I loved Acuity and used it for years
I loved Acuity and used it for years. Then suddenly it was using an old a new site both to allow people to schedule on both of my old ( closed year ago) and new site wreaking havoc on my schedule. It was also cancelling appointments. Every time I tried to get help. I was either asked for screenshots or lots of other information which took me hours to look up and track down during a very busy period in my studio. By the time I gathered the info I was handed off to someone else who then wanted the same or more info. No one seemed to understand what was going on. I finally found the only solution I could find was to cancel with Acuity and find another online booking company. Being able to talk to a person on the phone would have been helpful.
Response from Acuity SchedulingJun 10, 2026
Hi Cindy, thank you for taking the time to write a review. We appreciate you sharing this feedback about your experience with Acuity Scheduling. We're very sorry to hear about the experience you've had. Our team worked with you to address this, and we apologize that it wasn't the outcome you were hoping for and how this has been impactful on your business. If there's anything further we can do, you can contact our support team here: https://sqsp.link/R4nGTR.
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Mark Tovar L.
Mar 9, 2026
PLEASE MAKE THE HIPAA COMPLIANCE IN THE…
PLEASE MAKE THE HIPAA COMPLIANCE IN THE SMALLER PACKAGE. I am a therapist of one, so I have the premium package for just me at one location
Response from Acuity SchedulingJun 10, 2026
Hi Mark, Thank you for taking the time to write a review, it is greatly appreciated. We understand that having HIPAA compliance in the Starter or Standard plan would be more suitable for your practice as a therapist. We'll pass your feedback along to our development team as they consider new tools and features. If you have any other questions or suggestions, feel free to reach out to our support team here: https://sqsp.link/R4nGTR.
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Bill P.
Mar 9, 2026
New features wanted
1. The templates are a little temperamental when formatting them. 2. I wish we had the ability to change a time zone without having to cancel an appointment and schedule it again. 3. I wish there a function to add a client automatically to a cancellation waitlist, that was tied to a customizable email template response when added. I currently have to use an Excel file, to hold their place.
Response from Acuity SchedulingJun 9, 2026
Thank you so much for the detailed feedback! We have some incredible news for point #3: appointment waitlists were recently added to Acuity! You can learn more about how that works here: https://sqsp.link/6NGs5D We completely hear you on the formatting and time zone edits. We've contacted you via email to dive into those details and work on a solution together.
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ciera B.
Mar 9, 2026
It’s a great website but the app…
It’s a great website but the app glitches a lot
Response from Acuity SchedulingJun 4, 2026
Thanks for sharing your experience with the app. We've sent you an email to work through this together.
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Lillie A.
Mar 9, 2026
It is really glitchy
It is really glitchy, I can't book my private 1:1 sessions via acuity
Response from Acuity SchedulingJun 4, 2026
Hi Lillie, Thank you for taking the time to leave a review, apologies for our delay in response. We're sorry to hear about the issues you are experiencing on your account. We'd like to help investigate this behavior to improve your experience using Acuity Scheduling. A member of our team has reached out via email to discuss this further.
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Eleanor
Mar 9, 2026
I think it’s really user friendly for…
I think it’s really user friendly for my clients and for myself. However, as I had acuity before I had a squarespace website, the fact I cannot integrate the two accounts and have clients sign up to my mailing list etc via acuity is really annoying.
Response from Acuity SchedulingMay 29, 2026
Hi Eleanor, thank you for taking the time to write a review and for sharing this feedback, it is so appreciated. We're glad to hear you find Acuity Scheduling easy to navigate! We would be happy to share your feature requests with our development team on your behalf. We cannot guarantee they will be implemented, but they will be on the development team's radar as they plan out new features.
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Tiff
Mar 8, 2026
I love that you are able to customize…but it still needs updating
I love that you are able to customize the booking page to your liking. The thing I dislike the most is that you are unable to go in and adjust the times slots of services based on clients needs on the calendar which can be a inconvenience as a service provider because some clients appointments my not take as long as others. It causes conflict with my actual times I’m available and clients can not see it. Other booking sites allow providers to adjust time slots accordingly and I wish acuity would hop on board.
Response from Acuity SchedulingMay 28, 2026
We're glad you had a great experience customizing your booking page. Thanks for letting us know that adjustable appointment durations would be helpful to your business. We have gone ahead and submitted that request as feedback to our developers. One way we've seen customers do this is by using add-ons to add and remove time. You can check out our guide here to learn more: https://sqsp.link/lUviXr. Thank you for the review!
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