Acuity SchedulingReviews of acuityscheduling.com

Your Acuity Scheduling platform works OK, and is definitely cost effective. However, there are so many things that should be more customizable, but your platform is rigid and completely inflexible. Your booking time prior to sessions starting is either 1 hour, or no hours, meaning a client could make a booking within a minute of the start time, and receive a mostly terrible experience since our team didn't have any lead time to review the client scenarios. Calendar availability can only be published live. .I cannot enter the availability into the clendar without my choices going live. When I am trying to make k25 people's calendars available, I don't want one person's calendar to go live, then the next, then the next, etc. I'd like to publish all calendars at once. Your integration with Google Meet is problematic. Creating phantom meetings where our client and tax expert are both in the same session, but neither person appears to the other. Very confusing

Ever so often this app loses its bearings. It constantly logs me and me clients out over and over and over again. Signing back in is also a drag. Useful features here but this app and website is way to buggy coming from a company that sells website building. (Squarespace)

I would like to know how to use the system to its max potential. Do you have a tutorial or someone that can show me how to use it better. I don’t few there is any guidance.

Update: Their response to this review is a classic “Acuity response.” We’re in the process of transitioning off Acuity and going to Square Scheduling. Way better!! Also removed a star for deteriorating support in the last two months since I wrote the original review. Important to note that we’ve used Acuity for over three years with hundreds of thousands of dollars in bookings. Not a small biz :) In its most basic functions, Acuity is fine. Anything beyond basic can be challenging to figure out and it can be near impossible to get support. Acuity offers no phone numbers; you're at the liberty of whoever you get on the chat. Questions often go unanswered so you're left without the ability to do seemingly basic things. For example, there appears to be no way to tie an invoice to a specific booking so there's no automated way to track payment by appointment or cancel unpaid appointments.

My clients have been bringing to my attention the automatic text messages aren’t being fully sent. Only a portion of the message is being received and for the subscription that I pay that’s unexceptionable

Would like option to actually have it sync to my square portable check out system and have an employee that I can restrict from seeing clients information

You’re sending me an email for a an action , “Me” the owner of Antonio Ceja Hair Sudio did not take or do . It is however the same group of people that stole my identity and my business identity, something I have been battling for years .

Cumbersome interface, functionality lacking. Giving refunds, and rescheduling is often difficult