Acuity SchedulingReviews of acuityscheduling.com

After a decade as a paying customer of Acuity Scheduling, I am taking my business elsewhere. What was once a dependable platform has devolved into a textbook example of how not to treat your customers. Over the course of a recent service lapse, which continues to affect functionality I actively pay for, Acuity's support team failed at every turn. Despite repeated contacts, the core issue remains unaddressed with no timeline or pathway to a fix. I was treated like one of their developers, not a paying customer. Instead of taking responsibility for their errors, support deflected with technical jargon and a total lack of accountability, as though debugging their platform was somehow my job. The most appalling part was when they tried to drag my clients into their problem. Rather than resolving the issue on their end, I was instructed to involve my own clients in troubleshooting, turning a platform failure into my clients' inconvenience. This is unacceptable by any standard. This entire experience was unprofessional. After ten years of loyalty, I expected at minimum a good-faith effort to resolve a service disruption. Look elsewhere.

As a small non-profit on the other side of the World (Australia), the Support is dreadful (to say the least). We use Acuity Scheduling once (1) per month for mission critical booking and within the last three (3) months, it has caused us embarrassment, member and non-member confusion due to its changed booking UI. We also use Squarespace and don't want to move. However I would strongly advise any non-profit, particularly, those that don't have a dedicated IT team, to explore other options before committing to Acuity Scheduling.

Total scam. At the end of my free trial I paid for a subscription. They took my money, and canceled the scheduling site I had spent so much time building. Then their automated system denied me a refund and only a month later did they finally email me back all to say they could not complete a full refund. They accused me of making a mistake and cancelling of my own accord. No live reps over the phone, emails were responded to by a different person each time. Absolutely disgusting service and a total rip off of my money.

At its best, Acuity is a medium-good appointment booking platform that has many flaws and issues but it gets the job done on a very basic level. HOWEVER, when things go wrong, they really go wrong and Acuity’s customer support FAILS on every level. They don’t have telephone support. You cannot speak to anyone - ever. It’s really, really bad. One month ago, our booking system went down for a week and they were no help whatsoever. And today, it’s happened again. There is no one to help. No one to call. No telephone support. We’ve lost too much business because of Acuity’s poor service. For this reason, we will be leaving Acuity as soon as we find another appointment booking platform. We regret ever signing up to them. There must be better appointment platforms out there. Don’t make the same mistake we did. Avoid Acuity.

Get rid of your ai chat bot and email request system. The inability to talk to a live person is so frustrating we are going to another provider for scheduling.

I have subscribed and there is no record of it. I requested assistance 3 days ago, nothing but a reference number. No the AI cannot connect me to the support team

As a client of a company using this booking system I find it difficult to use and unintuitive. There is no login, which makes me wonder how secure it is, so you can only access your “account” through links in emails. When purchasing a block of 8 I cannot see what I have booked nor can I easily see how much credit I have left. I cannot cancel a booking if I no longer have the email confirmation. All in all, not a user friendly system.

Poor service, poor response. I've been paying for this garbage for months, waiting for their IT to fix a simple but important phone verification. They don't seem to care and not communicating. For months.