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Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

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Electronics & Technology
Internet & Software
Acuity Scheduling

Acuity SchedulingReviews of acuityscheduling.com

3.6683 reviews
Internet & Software
225 Varick Street, 12th Floor, New York, New York

Directions Website

Acuity Scheduling3.6

Reviews683 About Contact

Overall score

3.6 out of 5

Average

Average of 683 reviews

Distribution

5★43%
4★17%
3★13%
2★8%
1★18%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

acuityscheduling.com
225 Varick Street, 12th FloorNew York, NY 10014

About Acuity Scheduling

Booked. Paid. Done. Online booking and automated payments—all in one place. Try Acuity Scheduling for free. Your calendar shouldn’t be a second job. Turn your availability into a high-converting booking machine. Seamless Booking Provide a high-end, branded experience where clients book in seconds. No friction, just more bookings. No-Show Prevention Protect your time with automated appointment reminders and secure deposits upfront to keep clients on track. Custom Intake Forms Easily create intake forms to collect contact info, consent, health history, or project details, so you're always one step ahead. Acuity Mobile App Keep up with clients and your schedule on the go with Acuity's mobile app, free to use with every plan. Flexible Payments Automate revenue within your booking flow. Sell packages, memberships, and gift cards, or collect funds via deposits, payment links, and tap-to-pay. Try Acuity Scheduling for 7 blissful days absolutely free. Get started. Powering: Health • Beauty • Fitness • Professional Services • Education • Enterprise

Acuity Scheduling (acuityscheduling.com) has 683 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: acuityscheduling.com
Website: acuityscheduling.com
Category: Internet & Software
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Acuity Scheduling reviews

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Sky W.
Mar 9, 2026
Not Compatible With Square Payments
I loved the Acuity scheduling system; however, after one of the app updates, I have been unable to process payments using Square. I called customer service and followed the trouble shooting steps to no avail. Eventually, I canceled my subscription and decided to fully integrate my website using Square only.
Response from Acuity SchedulingJun 3, 2026
Thank you for the candid feedback. We’re truly sorry to hear about the issue you experienced taking payments in the app. If you need any further assistance or closure on this issue, please don't hesitate to connect with our support team directly: https://sqsp.link/JSSld8
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R&R R.
Mar 9, 2026
Complicated to use
Complicated to use
Response from Acuity SchedulingJun 3, 2026
Hi there, thank you for taking the time to leave a review, it is greatly appreciated. We'd like to support you with any questions about your account or set-up, to improve your experience using Acuity Scheduling. We're following up with you via email to address this in more detail.
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Bndz&company
Mar 9, 2026
Needs more modern updates
Needs more modern updates! Should be able to have a gallery of photos so clients can you your work. Also, this app doesn’t help get new clients like other scheduling apps
Response from Acuity SchedulingJun 2, 2026
Hi there, thank you for taking your time to leave a review and for sharing this valuable feedback. We'd be happy to share these feature requests with the Acuity Scheduling development on your behalf. You can reach out to our team here: https://sqsp.link/rmcICm, if you would like to share further information regarding these requests.
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Erin G.
Mar 9, 2026
Unfortunately package codes have many issues
Unfortunately, my clients complain frequently that package codes don’t work properly. Sometimes a code allows a client to schedule unlimited sessions. Sometimes an active code does not all allow a client to schedule any sessions. Sometimes an active code shows as expired when it is not. I have not been able to resolve these issues using Acuity’s help link.
Response from Acuity SchedulingMay 29, 2026
Thanks for the review, Erin. We apologize for the time it took us to respond, but we’re grateful for your feedback and the chance to connect now. We've contacted you directly via email to work through this together.
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Diane
Mar 8, 2026
It is almost impossible to get…
It is almost impossible to get answers.to questions. I had a custom site for years and I could access everything and manipulate information. I have a client who cannot use a gift certificate to book a class. No reason, no information, no help.
Response from Acuity SchedulingMay 27, 2026
We appreciate you bringing this to our attention, Diane, and please accept our apologies for the delay in our response. Our team has sent you an email to discuss how we can resolve this together.
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Yogis with P.
Mar 8, 2026
It’s getting there, but still a long way to go for the price we pay
It’s getting better but still so glitchy. Please sort out: 1. Time zone errors (so clients can browse their workouts at their local time zone without having to calculate) 2. The constant need for clients to put in their booking code when using a membership or punch card. If they are logged in, the system needs to know which packages they’ve already purchased 3. Having an app for the user or a way to track their upcoming classes (when they book in bulk they have issues finding the zoom login because they did it so long ago)
Response from Acuity SchedulingMay 27, 2026
Thanks for the review! We hear your concerns and want to make sure you're set up for success. We’ve reached out directly to help walk through those settings and clear up any confusion. We are committed to making this work for you.
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Shannon E.
Mar 6, 2026
The scheduler isn't user friendly for…
The scheduler isn't user friendly for my older-adult clientele. There aren't many features that make the process streamlined for signing up for multiple classes.
Response from Acuity SchedulingMay 15, 2026
Thank you for the feedback. For personalized support, please visit https://sqsp.link/JSSld8 to contact our team directly.
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Angel W.
Mar 6, 2026
Not easy to negotiate for some clients
I own a pilates studio and I have had this set up for a few years now for my bookings of reformer and mat classes online. It frustrates me on a weekly basis by throwing me out of my account and then needing two devices to get back in. There's no waiting list, this to me seems quite a simple thing to implement? Some clients who purchase packages find it extremely difficult to navigate how to purchase a pilates session, I do it for them weekly, increasing my workload. Some clients can't see what they have purchased and ask me for updates/advice constantly It's tiring and adds to my workload I am contemplating switching, just doing some research first
Response from Acuity SchedulingMay 15, 2026
Hi there, thanks for taking the time to leave a review and for your patience waiting for a reply while we work through a high number of requests. We appreciate your feedback, and we have gone ahead and submitted that request as feedback to our developers. We're sorry to hear about the issue you experienced logging in. Thank you for reporting this. Our team identified this issue with our app and a fix has since been implemented. If you still run into issues with this, please don't hesitate in reaching out here: https://sqsp.link/JSSld8
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