Acuity SchedulingReviews of acuityscheduling.com

It appears that acuity is not intergrated into the square space website and therefore you can't align payments across both platforms. I also found it difficult to see how it can work for our lecture events where we would need to record: Atendance from people prebooking via our new squarespace website or by cash at the door or by card at the door. There are two different payments that we take from members and non-members as they are different costings that I don't see this being executed very efficiently There are also some attendees who don't pay because they may be the guest speaker or a member of our committee which I don't see being able to be recorded without difficulty

Far too many issues. Squarespace caused a big problem. logging in issues. Now looking to find another programme unfortunately

Very slow responses. I am extremely busy so when I am working on Acuity or Zoom or Kajabi or all the other programs I use I need quick responses because I need to move on. By the time I get a response I've gotten into something else and then I have to go review what I was doing which takes extra time and I end up leaving it because I don't have that extra time. I'm also disappointed in all the limitations of Acuity. I would think since it's been around a long time and is supposed to be for professionals you would be able to do things with it. For example, I have two people on my account and have to send Zoom links manually for one of them because Acuity doesn't allow for two separate Zoom accounts. I was told the two people could share one Zoom. I've said this before, how on earth would multiple people in one business use only one Zoom account, especially if they are all doing a lot of Zoom meetings. Which is very common these days. Then being unable to remove a direct link to my schedule that someone has by simply removing it instead of having to remove the items and re-enter them. I am disappointed I spent the money to have someone transfer all my clients from Practice Better to Acuity because I had heard good things about Acuity and thought Acuity would be better.

Clients often complain they can’t find their booked classes on their account. No alert when clients double book themselves. No waitlist feature. Business app is glitchy and slow to refresh.

I tried using Acuity Scheduling for my service business and unfortunately it wasn’t a great fit. The scheduling system feels much more suited to a retail-style booking setup rather than a service-based business that needs flexibility with travel time, service areas, and route efficiency. I also found the platform difficult to navigate. Many features weren’t very intuitive, and simple adjustments often required digging through multiple settings. When I tried to get assistance, the support experience was frustrating and slow, which made resolving issues much harder than it should have been. It may work well for some businesses, but for service-based operations it didn’t meet my expectations.

It used to be that when a class was 100% booked it would disappear from the website. Suddenly approximately two years ago that feature disappeared. Now when a class is full I have to manually go online and remove it. I cannot do that immediately so there are classes online that look available and are not. It is time consuming for me. It's frustrating for clients trying to book full classes that look available and they cannot. So I also have to deal with that customer frustration which reflects poorly on me as a business owner. When I brought this to Accuity's attention I was blown off as "too bad" and was not made to feel like Accuity would make it a priority or even make any effort to restore this feature.

A more straightforward dashboard upon login would be great. The mobile version versus the desktop version is a little clunkier. Some of the navigation is simply missing altogether. Functionality wise, a lot is unclear from the client and the backend perspectives.

I don’t like it doesn’t allow me the feature to confirm or deny appointments before they’re booked. It doesnt always send confirmation to clients.