Acuity SchedulingReviews of acuityscheduling.com

client's never know when their weekly appointments are because the sessions don't go to their calendars. if they add the session to their changes aren't automatically made to their calendars so they don't know which time is correct or not and the client side of Acuity is GARBAGE. We have had numerous issues with Acuity's system having broken timezones so now clients are booking sessions that display completely the wrong time. I have contacted support more than a handful of times about this one issue, no updates, terrible support, no resolution a week later. Scheduling with this system is a nightmare. We are finding alternative systems.

Every time I email with an issue, I am told there is no fix and no other option. I feel trapped and locked into acuity but the service is terrible.

For ten years, we received excellent service from Acuity Scheduling. Then, without warning, our account was suddenly suspended. On Saturday afternoon, we lost access. There was no advance communication, no explanation and no opportunity to address any concerns before the account was disabled. The consequences for our business and clients have been immediate: • Existing clients can no longer book calls with their accountants. • Prospective clients cannot arrange an initial conversation with us. • People ready to invest in professional tax advice cannot schedule an appointment. • Every booking link previously shared with clients—or published on our website—is now dead. This is not simply about lost revenue. It is about client service, business continuity and the reputational damage caused when an established firm’s booking system suddenly disappears. When I contacted Squarespace on Sunday, I was asked to provide documentation after our account had apparently been flagged for suspected fraudulent activity. To be clear, the account was being used to allow clients to book calls with their accountants. That is it. We supplied the requested information and chased the matter on Sunday and again today. Nearly 48 hours later, we have received no meaningful response and our account remains inaccessible. We are now working with website developers and spending thousands of pounds to rebuild an essential part of our business—something that should never have been necessary. When a company takes control of a platform that customers have trusted for years, it also assumes responsibility for the businesses that depend upon it. Is this really how established business customers should be treated? No warning. No meaningful communication. No timely resolution. Just an immediate shutdown, leaving our clients and our team to deal with the consequences. We urgently need Squarespace and Acuity Scheduling to investigate this matter, restore access and explain how an established customer could be removed in this way without any prior contact. #Squarespace #AcuityScheduling #CustomerService #BusinessContinuity #ProfessionalServices #Accountancy

I tried to reset my password, because since the squarespace merger, it has been difficult for my reception staff to log in and it logs out all the time. It deleted my calendar! I've been up all night waiting for support to respond. My business is open and we don't have access to any of our appointments. This is a disaster! I am looking for a new company with better (or any) support.

Bonjour, la plupart des réponses sont à côté de la plaque. Le support Acuity est réputé pour son inefficacité, et je n ai pas été déçue! Lenteur des réponses, réponses inadaptées, et s il vous plait arrêtez d écrire « je sais que ça n est pas la réponse que vous attendiez mais… ». Résultat je me débrouille toute seule et trouve des solutions. A votre disposition pour approfondir, notamment le blocage tracking GA4! Marie

Last year, using Acuity integrated with my squarespace site was great. I paused the subscription since it is seasonal and I started it back up and made some changes and then I got the note that it was merging into squarespace. Since that message, it has been broken. Multiple support tickets (another gripe that support is terrible) and it is still broken causing me to cancel the subscription and look for an alternative.

Your team has us locked out of our account since Monday, September 21st. We are told there is only one way to verify we are the account holder and we cannot provide that. So we remain locked out. This has greatly disrupted our business and no rep I've spoken with can help us. There should be a better system in place. **UPDATE: Knowing your policy isn't helping us gain access. You should figure out another option when what you are asking for doesn't exist. Either way, we are still locked out of our scheduling system, and it is impacting our business. Your response means nothing to restore our business.

It was not very helpful. It would have been better to talk to a person. I had to hire a friend who helped me set up my Acuity originally.. It took us a good 2 hours to figure out how to get everything connected from my Acuity to my I Cal calendar