Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling reviews

Showing 124 reviews with 1 star · Clear filters

Info M.
Oct 5, 2026
Continuing to have issues with our…
Continuing to have issues with our system and no attempt to look at acuity vs just sending us ‘how to’ when we’ve been a client for years and know ‘how’. The out follow up auto emails are continually being deleted and when we re enter, the system is mixing up the subject with the body of the email.
Response from Acuity SchedulingOct 6, 2026
Hi there, Thank you for writing a review of Acuity Scheduling. We're sorry to hear about the issue you continue to experience with follow-up emails. Our team reached out to assist, and we'd still love the chance to help. You can reply directly to the email we sent, or contact us at https://help.acuityscheduling.com/hc/requests/new, we’re happy to look into this further with you to continue to assist.
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David Angel R.
Oct 4, 2026
The user experience sucks.
The user experience sucks.
Response from Acuity SchedulingOct 5, 2026
We are sorry to hear that your experience fell short. We are always working to improve Acuity and would love to learn more about what isn't working for you. A member of our team is reaching out directly via email so we can take a closer look together.
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Unsatisfied
Oct 4, 2026
No help at all.
No help at all.
Response from Acuity SchedulingOct 5, 2026
We appreciate you taking the time to share your feedback. Our team worked with you on this issue, and we understand the answer provided was not the outcome you were hoping for. If you still need assistance, feel free to reach out from the following page, and we'll be happy to help, or address any concerns you have: https://sqsp.link/JSSld8
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Brenda H.
Oct 3, 2026
I’m highly disappointed with Acuity
I’m highly disappointed with Acuity. My clients stopped receiving their appointment confirmation. I went and confirmed that they wanted to receive text confirmations only later to find out I needed to confirm EVERYTHING APPOINTMENT. Highly disappointing!
Response from Acuity SchedulingOct 6, 2026
We appreciate you sharing this feedback. Our team worked with you to address this, and we understand it wasn't the outcome you were hoping for. For more information about our SMS opt-in policy, please see here: https://sqsp.link/tvjt2K. If there's anything further we can do, please contact us from our help center here: https://sqsp.link/JSSld8.
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Lynda R.
Oct 3, 2026
This used to be an excellent site
This used to be an excellent site. Not so now very glitchy
Response from Acuity SchedulingOct 5, 2026
Hi Lynda, Thank you for taking the time to leave a review of Acuity Scheduling. We're sorry to hear about the issues you're experiencing on your account. Your feedback is important to us, and we’d like to better understand how we can improve your experience. An advisor has reached out to you via email to investigate the issue further.
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Anonymous
Oct 2, 2026
Not helpful
Had to go through multiple people and still didn’t resolve my issue. The person following up on my request didn’t read the context of the previous correspondence and gave generic recommendations.
Response from Acuity SchedulingOct 2, 2026
Thank you for bringing this to our attention. We're sorry that your issue wasn't fully resolved and for the frustration this has caused. If you have an existing ticket, please follow up directly in that thread, or submit a new request at https://sqsp.link/JSSld8, so we can make this right.
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Nicole
Oct 1, 2026
They did not ever respond to help me…
They did not ever respond to help me figure out why my link was acting up.
Response from Acuity SchedulingOct 2, 2026
Thank you for sharing your experience. Our team is currently investigating this and will be in touch with you shortly. If you have any questions in the meantime, please reply directly to the open ticket. If you have a separate question, please open a new ticket here: https://sqsp.link/JSSld8. We appreciate your patience and are here if you need anything!
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Didi C.
Oct 1, 2026
you guys KEEP taking unauthorized …
you guys KEEP taking unauthorized money from my account.... some body needs to call me 5103557493 this is the 2nd time aquity has taken over 500 from my account.... send me my money back asap
Response from Acuity SchedulingOct 2, 2026
Thank you for your feedback. Our team had the opportunity to look into this and work with you directly. If there's anything we may have missed or if you'd like to revisit this, please don't hesitate to let us know. You can open a new ticket with our help center here: https://sqsp.link/JSSld8.
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