Acuity SchedulingReviews of acuityscheduling.com

The kind of company, which make the world more complicated and hateful. Never ask for their f**** service and get stuck in it, as always.

Acuity has been inconsitantly taking online payments since my business first launched 2 months ago. I have now been in a situation where customers have been unable to place an online booking for two days with little or no support from acuity. There are consistant payment glitches which is damaging my start up business and I am loosing a huge amount of custom. I have been attempting to get these issues resolved with acuity customer services since yesterday. I dont actually think that they have looked into my issue and I question whether the responses I am getting are from a chatbot. It takes hours for a reply and the responses are generic with no resolution even close. I note that multiple other users have been experiencing the same issue as me therefore there is clearly a severe issue with their system and yet they have not addressed it. They are simply leaving their users high and dry and do not care at all if things get fixed or not. I am already seeking alternative booking and payments systems after only 8 weeks of using this. I advise anyone to steer clear of acuity and squarespace at all costs. If you take online payments or bookings, seek alternative providers if you actually want customers to pay a deposit or buy products! This company will ensure your business fails before its even started.

It only is accepting payments intermittently. Causing many people to not be able to order. Very frustrating. Noone has helped.

I lost a client because app has glitches and it didn’t show up booked appointment. Poor women was so upset it was beyond repairing and it cost my small business a reputation loss. I have tried to solve this issue with acuity team beforehand, but they DO NOT PROVIDE PHONE SUPPORT. There is nobody to talk to in real time and their “help” is useless. Finishing with this platform, I am so disappointed and upset about customer service and glitches, absolutely not worth the money. Do yourself a favor and find better booking system

awful. I add available times for the week, and it shows my appointment times only for the next month. I've spent hours checking, even working with customer service. and it always reverts to glitchy

I have been using Acuity Scheduling for almost three years, and I am extremely disappointed with the service and support I have received. Our business is growing, and we have been considering upgrading our subscription, but we continue to run into the same issues with Acuity's lack of responsiveness and inability to address our needs. We’ve made several feature requests over the years, including basic functionalities like syncing Google Meet URLs via the API and allowing us to retrieve subscription management links for our clients. Each time, we were met with generic, template responses, with no real solutions or follow-up. They claim to pass the feedback along, but nothing ever changes. The worst part is that Acuity doesn’t seem to care about improving or evolving its platform based on customer feedback. They just reject requests, give vague responses, and don’t implement meaningful updates. Despite our willingness to pay more for additional features, we feel completely ignored. At this point, we are actively looking for alternative scheduling solutions that are more reliable and responsive to customer needs. It's frustrating that we’ve spent so much time and money with Acuity, only to be met with such poor service. We are seriously considering moving to a competitor, as it seems Acuity is content with staying stagnant. If you’re looking for a platform that actually listens to its customers and evolves, I would advise you to look elsewhere.

This is the worse costumers services we ever seen, they don't help at all. 3 months now and our problem is still going on..

Horrible and unhelpful slow customer service. As far as you can call it a service. Nothing gets resolves, if you even get a (helpful) reply or they help or respond at all.