Acuity SchedulingReviews of acuityscheduling.com

If someone has 0 booking scheduled in a month, they should not be charged for that month.

It's quick and easy enough to setup, however... It constantly boots you out (browser and mobile app), even when you are actively in-app... I have been to support about this numerous, they are aware and said they're going to fix it. Some days/weeks are worse than others. The login page is crap, it asks you to essentially login twice. There's no flexibility with a lot of things, for example lets say you hire out basketball courts, you CANNOT set it so that the user just selects the date and time and the app decides on the Basketball Court available for said time.... This, to me, is utterly ridiculous. Again, support didn't see why I would need or want this feature, they think that my customers should go on a fishing expedition to find a court that is available rather than just be told the availability - insane. The other thing that is terrible is there is very little theme adjustments, many of the pages don't even allow for you to add your company logo to the pages. The "gift vouchers" are merely a plain white box with some plain text in the middle, no colours, images, logo etc... The list goes on with thing I loathe about it, I wish I did more research before I set my business up around it. I'm going to phase it out.

Confusing site to use; lack of human customer support

Horrible for user interface and design, complete shitshow for client’s to use, just a waste of time for users. It doesn’t even do what it’s supposed to.

Spent 2.5 hours trying to get basic calendar synching and sms reminders to work right. Reason, Acuity was built in 2011 and is basically held together with duct tape. Squarespace bought Acuity in 2019 and slapped their branding on it, but never rebuilt the core system. What I'm using today is a 14-year-old interface with patches everywhere. I've experienced : dropdowns that freeze calendars that refuse to load reminders showing “0 assigned” when they ARE assigned pop-up loops sync delays screens not updating properly …aren’t “bugs” so much as ancient plumbing inside the software. I've spent HOURS trying to get it to work....and the company couldn't care less. Find an alternative...you see they don't even bother to respond to negative reviews THEY COULDN'T CARE LESS because the 'big money' public company just wants the subscription revenue and THEY DON'T THINK WE WILL LEAVE...GUESS AGAIN!!!

I received an email about Norton renewal. When I click on the cancelation it led ne to this acuity scheduling and to call a number. The male that answered was indian and he wanted my phone information before they can cancel. I called it bogus and a scam.

I have spent 3 hours setting up a scheduling flow for my business, trying to make things work. However, even when I used all possible edits, the software still doesn't work. It has been a huge disappointment and I don't recommend Acuity as a scheduling service due to ongoing issues with syncing agendas.

They simple ignore any email support we send!