Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling reviews

Showing 92 reviews with 3 stars · Clear filters

Julia H.
Mar 4, 2026
Subscriptions complicated
Have had a good experience until I started a subscription plan for my clients. Now things have been a bit more complicated for my regular customers. Regulars should be able to schedule in advance instead of having to wait until their monthly bill has gone through. Changing that would make priority scheduling easier for my subscription clients.
Response from Acuity SchedulingMar 27, 2026
Thank you for your review. Could you please create a ticket via our Contact Us page? sqsp.link/YZp6TG Or, start a live chat in the lower right-hand corner on that page. Our live chat hours are Monday through Friday 4am-8pm ET. We are eager to help!
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customer
Feb 26, 2026
You're not flexible
The system as a whole is quite good, but the details are full of annoying flaws and there's no intention of fixing anything. You're not flexible. You ignore requests, or rather, simply make excuses.
Response from Acuity SchedulingMar 25, 2026
Thank you for your review! We're sorry to hear this and can submit any feedback or requests you have. Could you please create a ticket via our Contact us page? Or, start a live chat in the lower right-hand corner here: sqsp.link/YZp6TG Our live chat hours are Monday through Friday 4am-8pm ET.
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Mark B.
Jan 14, 2026
Great tool but with narrow focus
I use this on a number of sites. It works really well for booking some services (use in a lawyers website), but not so good for other sites (tried this for a clients holiday rental site and had to use another service as the functionality is fairly limited).
Response from Acuity SchedulingFeb 17, 2026
Thank you for your feedback! We have formally submitted your feedback to our developers here at Acuity Scheduling. While we can't guarantee what updates will be made in the future, user feedback is always welcome and taken into account. We do look at all the feedback we receive, and work on implementing those changes when able. Any further questions? We’re happy to help! 💙️ You can create a ticket via our Contact us page: sqsp.link/tnyQZS Or, start a live chat in the lower right-hand corner here: sqsp.link/Ku37W0
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Matthew
Jan 13, 2026
Flexible, but many issues
Acuity has a lot of flexible features that can solve most needs. However, the customer experience is confusing and many make mistakes because of it. It is also difficult to preview the customer experience in several areas. The user / business experience is also quite difficult to navigate. Things are organized in very unexpected ways. For the price point, several improvements should be made.
Response from Acuity SchedulingFeb 17, 2026
Thank you for your feedback! We are eager to help. You can create a ticket via our Contact us page anytime here: sqsp.link/tnyQZS Or, start a live chat in the lower right-hand corner here: sqsp.link/Ku37W0 Our live chat hours are generally Monday through Friday, 4am-8pm ET. Hope to hear from you soon!
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SA
Jan 10, 2026
Price is too high
Price is too high. I am moving to a more affordable platform with similar features
Response from Acuity SchedulingFeb 17, 2026
Hi there! We have formally submitted your feedback to our developers here at Acuity Scheduling. While we can't guarantee what updates will be made in the future, user feedback is always welcome and taken into account. We do look at all the feedback we receive, and work on implementing those changes when able.
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Michael B.
Jan 9, 2026
Poorly designed calendaring interface
The calendaring interface is poorly designed and difficult to navigate. It needs a complete re-design that is far more frictionless.
Response from Acuity SchedulingFeb 17, 2026
Thank you for your feedback! We are eager to help. You can create a ticket via our Contact us page anytime here: sqsp.link/tnyQZS Or, start a live chat in the lower right-hand corner here: sqsp.link/Ku37W0 Our live chat hours are generally Monday through Friday, 4am-8pm ET. Hope to hear from you soon!
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Guido V.
Dec 15, 2025
Very overpriced for the offering
Very overpriced for the offering, poor ease of use.
Response from Acuity SchedulingFeb 19, 2026
Thank you for your feedback! We have formally submitted your feedback to our developers here at Acuity Scheduling. While we can't guarantee what updates will be made in the future, user feedback is always welcome and taken into account. We do look at all the feedback we receive, and work on implementing those changes when able. Any further feedback? We’re happy to help! 💙️ You can create a ticket via our Contact us page: sqsp.link/tnyQZS Or, start a live chat in the lower right-hand corner here: sqsp.link/Ku37W0
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CMC
Dec 15, 2025
client side needs improvement
On the administrator side, Acuity is a fine tool and provides a lot of needed flexibility. From the standpoint of the client using the booking tools, it is not very intuitive. I have many people who get confused by how the interface works. There are many opportunities for accidentally double-booking and confusion about booking history because it is not a single sign on system.
Response from Acuity SchedulingFeb 13, 2026
Thank you for your feedback! We are eager to help. You can create a ticket via our Contact us page anytime here: sqsp.link/tnyQZS Or, start a live chat in the lower right-hand corner here: sqsp.link/Ku37W0 Our live chat hours are generally Monday through Friday, 4am-8pm ET. Hope to hear from you soon!
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