Acuity SchedulingReviews of acuityscheduling.com

We find it very frustrating when it keeps shutting down after a few minutes "due to lack of use". This is inconvenient as we have always kept the booking system open as it is in constant use. This could just be a bug in the latest update, but it is one that would send me looking for another scheduling app

This app has been a nightmare to work with. Every time they push a new change, something else breaks. There have been issues with vaulting cards and tap to pay. They constantly want me to do a work around and use the web browser in my phone which has horrible UI and is frustrating with their unwillingness to fix their basic features yet somehow there is time for some weird update that makes the experience even worse. Prioritize your quality Acuity! I would never recommend you guys.

The method of setting availability is repetitive and easy to do incorrectly. If you do set availability incorrectly, the error messages are confusing to read, or don’t show up at all. The software is constantly logging us out without any notice, even in the middle of scheduling appointments. There is not enough flexibility in how you can’t set availability, and although the provide some options to “minimize gaps” in scheduling or to make you “look busy,” those tools are not customizable enough to truly be helpful.

At least once a week the booking system for me goes down and won’t refresh, always down for maintenance. logs me out constantly and saying incorrect password even when it’s correct. I bought it for ease and convenience but actually it’s the opposite and I’ll be leaving this booking system.

Unfortunately, we are currently not satisfied with our experience using Acuity. In our daily operations, we encounter frequent issues that make it difficult for us to work smoothly with the system. For example, we are repeatedly logged out of the system and have to sign in again and again, sometimes within very short periods of time. This significantly disrupts our workflow and slows down our day-to-day processes. Additionally, we have reached limitations with several settings and configurations. Many functions do not seem to be implemented in a particularly intuitive or flexible way, which makes it challenging for us to use Acuity effectively as our booking system. We would greatly appreciate your support in resolving these issues or guidance on how we might improve the current situation.

Everything is counter intuitive and difficult. I have disliked this software since i started using it

This is one of the worst booking systems I have ever had it constantly logged us all off. You have no customer service, but to email it is absolutely horrible. All 12 of us that work in the salon hate it and are constantly looking for a new booking system.

I have had an ongoing issue with clients paying for classes via PayPal. I have reached out to Acuity about this many, many times. The answer I always get is that the team is working on it, but I never get a timeline for when it will be fixed and it's going on 2 years now. There is absolutely no reason that this should still be happening. The only solution I am offered is to stop accepting PayPal and that is not a viable solution.