Paula B.
I never received the first order and…
I never received the first order and then they automatically sent me another order because I was set up for recurring orders. I have sent them two emails and didn’t receive a reply. Poor customer service
Response from ActoraOct 12, 2026
Hi Paula, I'm sorry the first order never showed up and a second one followed it. Every order has its own tracking link, so the team can see where the first one stopped, and the second came from the automatic refill option, which can be turned off on the account page. Write to [email protected] with your order number, or call +1 424 252 2212, and they'll trace the first and cancel the refills.



