Active.comReviews of active.com

They are thieves. I did not sign up for a year membership. This is robbery

I signed up for a race for 3 people and they automatically added £30 worth of insurance as it was set to default. I emailed immediately when i saw the extra charge come out of my bank and they still wouldn't refund it. It is a product I do not want or need considering the race has very flexible cancellation terms. Such a scam!

I entered Bolton Marathon, paid for booking protect through active.com. Bolton Marathon director Richard Smith then disappeared, set up a new company move house and walked away with the money for Bolton Marathon, no effort to deliver an event for 2022! I contacted Active to explain this, and say that reports had gone into Action Fraud, but they said I had to contact the organiser, which I explained I had been trying to across all channels for a few months, he ignores everything even when I can tell it has been seen. I contacted booking protect, which I purchased through Active at point if booking, they said they don't partner with active as they do it in house now, so I contacted Active who said it's booking protect and if they don't refund it contact the organiser! I am sick of getting fobbed to a bone existent organiser that has pocketed all the money, set himself up with a new life, and Active simply don't care and keep fobbing me off. Active sold me a fake insurance, for a fake event and will not help in anyway. I definitely won't be booking through active.com anymore! Feeling extremely let down and ripped off.

Where confirmed for a refund in august and I am still waiting for the money 3 months later. Barely any reply from costumer service.

Constant errors when trying to book Ironman events through Active.com, impossible to reach anyone. Ironman Staffordshire just as useless, took a month to reply to my email, shocking. Turns out Active.com's software doesn't work properly with some browsers like Chrome. Basic, basic requirement Would have given them a big fat zero if that was an option

No reply from customer service for the last month. No phone number to ring. Appaling service

See the reviews below for all you need to know and do not use under any circumstances. They did not let me cancel my booking, do not answer emails, and have made me lose out on £100+ pounds. I am working out how to get behind their wall of silence, be it a court claim if necessary. To avoid this hassle - DO NOT USE.

DO NOT USE !!!!!