Act! LLCReviews of act.com

It wasn't for us, but I'm so thankful they worked with us through it!

We recently went over to the cloud version from the 'on premise' version & I am pleasantly surprised how flexible & responsive it is. Overall a very easy transfer, thanks to act! customer service. Thank you!

Act! is the main software we use to run our company. We track all of our interactions and communications with our clients, prospects and vendors in our centralized Act! database. Act! integrates seamlessly with our Outlook email and even sync's the Act! calendar with the Outlook calendar. We also integrate it with our phone system for caller ID screen pops and dialing.

Glad to say that a Sr Tech contacted me after seeing my review and worked with me for a couple of weeks to figure out the problems with the program. Even though he was not immediately familiar with the issues, he scheduled follow up calls giving him time to research the problems. After several meetings, it looks like he may have fixed everything. He even told me to contact him in the future if I had anymore issues. Andrew was the best! I can say my his support has mitigated my original feelings: he found the problem with the program freezing constantly, the history time spent report registering 0 minutes as negative time, inability to install on Windows 11 laptop, and clearing old searches...

I am an Act! user for decades already. And it is still unbeatable when used in most situations, where complexity often isn't always much of an ally. O yes, I know all about the recent developments in the CRM world. But in my situation I still prefer Act! It has all the flexibility I need and it is very clear, without any unnecessary complexities. So for me, still triple A for Act!

Act! really changed the way we communicate with our clients. The automation capabilities enabled us to send personalized email campaigns but without a person having to remember to do it each time. This has enabled us to improve our productivity, and we can now handle more client requests without sacrificing quality or spending lots of time on manual tasks. Act! helped us make the most of our resources (people & time) and has become an invaluable tool to our business.

Great program, especially the Pro version. use it in the office, on the phone, all over. Very simple and on site - not cloud based so no one else has your data.

The Technical support team is very knowledgeable of the ACT product and have solved each problem quickly. Very important for business. I am pleased with my CRM choice for this reason.