Act! LLCReviews of act.com

Have recently upgraded to ACT CLOUD based and have not been able to link Outlook emails to database automatically and tech support not having much success in assiting with issue :(

We have used ACT so long, we are reluctant to jump at this point to another CRM. Our endless problem for years is that ACT will stay integrated with Outlook and it fails weekly. Outlook tosses ACT out for being to slow. It has been a nightmare. Thousands of contact data point lost because ACT does not warn us when it goes offline...We have reset it a thousand times and someone in India tells us every damn year that "they are working on it." Whateveer

I've used ACT for over 15 years and spent 14 of them not only happy, but referred them to everyone I know. Well, 2025 ended that. Since I renewed in early 2025 the ACT/Outlook relationship makes dems and replubicans seem like loving siblings. Right now ACT will not sync with Outlook at all. They have 3 "escalated tickets" on my account with none resolved. The are aware that they are crippling my business and still no results.

I used to use Act 3.0, 4.0, 5.0, and 6.0 when it was a cd rom. It worked wonderfully and I never had a problem with it. A couple of months ago I purchased the on-line version and it has been a complete waste of time. It has not successuly imported spreadsheets of my prospects or completed group emails. Avoid this version of Act!. It is very different than what it used to be.

Very slow loading. Not intuitive, broken links. I tried to cancel my company subscription, but was unable to and the company took another £500 out of my bank. They refused to refund.