Don P.
The Worst Mortgage Lender Experience…
The Worst Mortgage Lender Experience Ever - Avoid Acra Lender! I recently had the unfortunate experience of working with Acra Lender for my mortgage, and I cannot stress enough how terrible it was. From start to finish, their communication was abysmal, and they consistently failed to get anything done in a timely or efficient manner. One of the most frustrating aspects of dealing with Acra Lender was their complete lack of communication. It felt like pulling teeth just to get a response from them, and when they did finally get back to me, it was often with vague and unhelpful answers. I constantly had to chase them down for updates, and even then, they seemed more interested in avoiding my questions than providing clear information. It's as if they had a policy of keeping their clients in the dark. But it wasn't just their poor communication that left me dissatisfied; it was their inability to meet deadlines and fulfill their promises. They made grand commitments at the beginning of the process, promising to expedite my mortgage application and ensure a smooth closing. However, in reality, they failed to meet every single deadline they set. My application was delayed multiple times, causing unnecessary stress and uncertainty. To make matters worse, when they did finally take action, it was often riddled with mistakes and oversights. It was clear that they lacked attention to detail and failed to adequately review documents, which led to errors and further delays. It was an absolute nightmare trying to get them to rectify these issues. In summary, my experience with Acra Lender was nothing short of a nightmare. Their terrible communication and inability to follow through on their promises made the entire mortgage process a stressful and frustrating ordeal. I would strongly advise anyone considering working with Acra Lender to look elsewhere for a mortgage lender that values their clients and can actually get the job done. Avoid this lender at all costs!
Response from Acra LendingSep 20, 2023
I am sorry that you had a less than stellar experience with us and would like to learn more about the specific details on your file. Please reply to the Request Info detail sent to you so I can reach out to you. Thank you, Trisa Nelson- Director of Wholesale Operations.




